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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. HAi Announcement and Feedback

    By TrevorKillick,   
    • 2 replies
    • 242 views

  2. Screenshots and other information in forum posts. Please read!

    By Victor,
    • 1 reply
    • 2k views

  3. Error Code 1 - Could not connect to Server

    By KevinW,
    • 3 replies
    • 37 views

  4. Copy feedback questions

    By HGrigsby,
    • 0 replies
    • 5 views

  5. Completed BPMs Retention Time

    By will.good,
    • 14 replies
    • 164 views

  6. Impact Assessment values not showing in the top of the box as the questions are asked

    By Berto2002,
    • 0 replies
    • 9 views

  7. Amendments to Layout of Priority / Urgency in Incidents

    By IM Wiltshire,
    • 14 replies
    • 232 views

  8. Copy Request allows Customer selection to be skipped

    By Sam P,
    • 4 replies
    • 56 views

  9. How do we search content of .eml files exported by Email Archiver

    By Stuart Torres-Catmur,   
    • 2 replies
    • 146 views

  10. Email Formatting in New UI

    By will.good,
    • 0 replies
    • 24 views

  11. "automatically" creating multiple tickets depending on number selected from IC

    By danb,
    • 2 replies
    • 55 views

  12. On Hold no longer shows as greyed out? 1 2

    By lee mcdermott,
    • 37 replies
    • 897 views

  13. Error in Workflow on Unlock actions

    By HGrigsby,
    • 11 replies
    • 228 views

  14. Assets

    By Jim,
    • 0 replies
    • 20 views

  15. A third type of node failing on suspend - awaiting customer feedback

    By Berto2002,
    • 0 replies
    • 21 views

  16. Different profiles for different service categories

    By HHH,
    • 0 replies
    • 20 views

  17. Update Request -> Service

    By Giuseppe Iannacone,
    • 6 replies
    • 81 views

  18. Error in Search for requests - Feedback

    By Jim,
    • 0 replies
    • 22 views

  19. When viewing a shared list view if you try to use the icons to just view a particular request type shows my request instead?

    By Adrian Simpkins,   
    • 2 replies
    • 35 views

  20. Delete key no longer works to delete nodes or connectors in ICF editing

    By Berto2002,
    • 2 replies
    • 41 views

  21. Is this a new bug? Unable to load attachments to Asset records

    By Art at BU,
    • 2 replies
    • 42 views

  22. We would like to know, is there any enhancement planned in the coming future to include "Category" as an Option to bulk update like we have for Update, Resolve, Priority and to Cancel.

    By Sahana. Shenoy,   
    • 3 replies
    • 49 views

  23. Impact not showing in timeline

    By HGrigsby,
    • 0 replies
    • 22 views

  24. Mandated fields in the UI showing with a grey (not red) side bar

    By Berto2002,
    • 1 reply
    • 37 views

  25. Widget scorecard counters stretched out

    By ljbrown,
    • 3 replies
    • 61 views
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