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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,497 topics in this forum

  1. HAi Announcement and Feedback

    By TrevorKillick,   
    • 2 replies
    • 205 views

  2. Screenshots and other information in forum posts. Please read!

    By Victor,
    • 1 reply
    • 2k views

  3. Emails showing blank in To field but are still being delivered?

    By Adrian Simpkins,   
    • 1 reply
    • 21 views

  4. Service requests picking up Incident Service Level

    By Lee C,
    • 4 replies
    • 30 views

  5. Category search box

    By Peter Clough,   
    • 0 replies
    • 11 views

  6. Attachment uploads for connections/members

    By GJ06,   
    • 4 replies
    • 108 views

  7. Placing Multiple Calls on Hold

    By Richie,
    • 14 replies
    • 2k views

  8. API Send Email

    By Jim,   
    • 2 replies
    • 44 views

  9. Email retention

    By Peter Clough,   
    • 2 replies
    • 31 views

  10. Hornbill AAD Get Manager Details

    By Lee C,
    • 0 replies
    • 16 views

  11. Limited access to the Service Portfolio area

    By Scott Morton,
    • 4 replies
    • 62 views

  12. Enhancement request: Ability to add holiday exclusions to multiple calendars at once

    By katy_palmer,   
    • 0 replies
    • 19 views

  13. Enhancement request: Service Portfolio/support teams

    By katy_palmer,   
    • 0 replies
    • 19 views

  14. Switch capture and changing BPM

    By Daniel Smith,
    • 7 replies
    • 100 views

  15. Logon ID not returned by "Get Request Information - Customer Details"

    By CraigP,
    • 0 replies
    • 12 views

  16. Asset Manager- Department Field

    By JAquino,
    • 2 replies
    • 29 views

  17. Email not refreshing

    By Blowerl,
    • 0 replies
    • 14 views

  18. Last Updated time in Asset Management is 1 hour Ahead

    By SteveJM,
    • 4 replies
    • 55 views

  19. Amendments to Layout of Priority / Urgency in Incidents

    By IM Wiltshire,
    • 7 replies
    • 130 views

  20. Ticket/Team Owner Notification Upon Anlayst Update

    By Lee C,
    • 1 reply
    • 30 views

  21. Response timer triggers

    By AlexOnTheHill,   
    • 10 replies
    • 189 views

  22. On Hold no longer shows as greyed out? 1 2

    By lee mcdermott,
    • 29 replies
    • 589 views

  23. Using Azure AD To Email Line Manager For Authorization

    By Lee C,
    • 0 replies
    • 11 views

  24. SLA How To Make It Show Complete?

    By Lee C,
    • 2 replies
    • 44 views

  25. Users unable to close requests

    By Caroline,
    • 7 replies
    • 121 views
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