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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. Could the 'Updated' date for Documents be displayed in the Catalog

    By Sam P,
    • 2 replies
    • 128 views

  2. Service Level Agreements - 'Service Category'

    By Martyn Houghton,   
    • 5 replies
    • 1.1k views

  3. Clearing Sub-status when moving to Resolved/Closed

    By Gareth Cantrell,
    • 3 replies
    • 202 views

  4. PowerBi Dashboards no longer populating

    By chriscorcoran,
    • 4 replies
    • 236 views

  5. Searching for a Category rather than selecting from a list

    By Osman,
    • 3 replies
    • 388 views

  6. System Issues - Creating New Requests

    By Euan Coleman,
    • 1 reply
    • 231 views

  7. Displaying logged jobs for location

    By lomixture,
    • 5 replies
    • 251 views

  8. Accessing Hornbill via an EE dongle

    By SJEaton,
    • 10 replies
    • 265 views

  9. Requests - Missing from customer view

    By Malcolm,
    • 6 replies
    • 235 views

  10. Date only custom field

    By Alisha,
    • 3 replies
    • 373 views

  11. Forced Regional Settings for all users

    By Jim,   
    • 3 replies
    • 163 views

  12. Lock Sub-Statuses using BP

    By George Zippo,   
    • 2 replies
    • 223 views

  13. New defect?: Edits to Simplelist not showing in the Activity view from My Activities but ARE showing in Activity view from Requests

    By Berto2002,
    • 1 reply
    • 122 views

  14. Two issues with Simplelist save/autosave: two clicks to gain field focus and error message

    By Berto2002,
    • 2 replies
    • 163 views

  15. Enhancement: Division field in Request List

    By LifeOfJonny,   
    • 7 replies
    • 203 views

  16. Email update request rule not working anymore

    By billster,
    • 5 replies
    • 275 views

  17. String utilities

    By billster,
    • 4 replies
    • 181 views

  18. Hornbill down? Unable to login

    By chriscorcoran,
    • 2 replies
    • 229 views

  19. Assign missing on Actions when selecting multiple tickets

    By CraigP,
    • 2 replies
    • 137 views

  20. Bug? Customer sees DUPLICATED options in drop-down for some Simplelist entries

    By Berto2002,
    • 2 replies
    • 151 views

  21. Dark Mode - Request Email action

    By Martyn Houghton,   
    • 1 reply
    • 157 views

  22. Clear/Amend Human Task Details

    By CraigP,
    • 1 reply
    • 254 views

  23. Cumulative time spent in Status or Sub-status

    By Andrei Spiridon,   
    • 1 reply
    • 209 views

  24. Xmlmc method invocation failed for BPM invocation node 1 2

    By PeterL,   
    • 31 replies
    • 4.1k views

  25. Email Templates - Groups

    By QEHNick,
    • 4 replies
    • 319 views
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