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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,497 topics in this forum

  1. Service - Copy Subscribers

    By Martyn Houghton,   
    • 8 replies
    • 1k views

  2. Configuration Items - Dependency's

    By Jim,   
    • 4 replies
    • 184 views

  3. Impacting customers

    By Alisha,   
    • 10 replies
    • 785 views

  4. Custom field in Human Task not working

    By Alisha,
    • 1 reply
    • 160 views

  5. Email Action in Request Action Bar; cannot use the Paste from Word option

    By Berto2002,
    • 1 reply
    • 163 views

  6. Display date when linking Problems

    By Alisha,   
    • 1 reply
    • 153 views

  7. Sub-status Reason Required

    By Alisha,
    • 2 replies
    • 184 views

  8. Size of images in email templates

    By Adrian Simpkins,   
    • 8 replies
    • 276 views

  9. Forced Service Request Closure Category

    By ssimpson,
    • 4 replies
    • 223 views

  10. Task Assignment - Assign to Variable for Groups/Roles

    By Ade M,
    • 2 replies
    • 197 views

  11. Task Assignment - Assign to Variable for Groups?

    By CraigP,
    • 3 replies
    • 374 views

  12. Timeline update - email to customer

    By Kelvin,
    • 1 reply
    • 198 views

  13. Report/Search showing where Simple Lists are used

    By Stuart Torres-Catmur,   
    • 7 replies
    • 300 views

  14. Customer visibility of human tasks

    By Kelvin,
    • 8 replies
    • 269 views

  15. Explorer and Service Statuses

    By George Zippo,   
    • 1 reply
    • 168 views

  16. Hold Statuses Issue

    By Jeremy,
    • 8 replies
    • 367 views

  17. Unlink requests

    By Alisha,
    • 2 replies
    • 397 views

  18. Emailing Customer and Connections

    By will.good,   
    • 2 replies
    • 176 views

  19. Major Incident notifications

    By David Longley,   
    • 12 replies
    • 1.8k views

  20. Default text formatting

    By billster,
    • 4 replies
    • 312 views

  21. Accessing Software Asset Management

    By Frank Reay,
    • 8 replies
    • 477 views

  22. See what is using which BP

    By billster,
    • 1 reply
    • 156 views

  23. Put multiple tickets on hold when needing the same status and sub status

    By Smurfy,   
    • 2 replies
    • 171 views

  24. History of call included in replies

    By jhiggins,
    • 1 reply
    • 154 views

  25. Error in "Place On Hold" node that went away on refresh without changes. Ideas why?

    By Berto2002,
    • 1 reply
    • 178 views
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