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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. Asset Import: can import of assets (or other kind) create links with other parts of the system like services or suppliers?

    By Berto2002,
    • 2 replies
    • 201 views

  2. Errors running reports with a select date

    By HGrigsby,
    • 12 replies
    • 560 views

  3. Adding a Connection from a user captured in an custom field

    By SJEaton,
    • 3 replies
    • 274 views

  4. Hornbill Time - Clocks Going Forward

    By Euan Coleman,
    • 2 replies
    • 195 views

  5. Where is the Knowledge Base?

    By will.good,
    • 4 replies
    • 341 views

  6. Resolution Date in reports (reopened requests)

    By Jim,
    • 1 reply
    • 179 views

  7. British Summer time

    By Jim,
    • 4 replies
    • 221 views

  8. New 'Between Date Control' picker

    By Sam P,
    • 4 replies
    • 321 views

  9. Sub-statuses Coming off hold

    By will.good,
    • 2 replies
    • 233 views

  10. LDAP import utility failing

    By lee mcdermott,
    • 2 replies
    • 186 views

  11. Customer Portal Timeout

    By Malcolm,
    • 4 replies
    • 251 views

  12. Scheduled Jobs logging an hour later

    By ssimpson,
    • 1 reply
    • 241 views

  13. String Utilities Search

    By Alisha,
    • 10 replies
    • 295 views

  14. Minor UI issue: Service config View Details Form read-only is not showing the fields configured for the form until we click "Design" to edit

    By Berto2002,
    • 2 replies
    • 209 views

  15. Email Thread Lost

    By Malcolm,
    • 3 replies
    • 248 views

  16. Advice please, types of catalogue items to configuring to Teams Virtual agent Hornbill integration.

    By Adam Toms,   
    • 1 reply
    • 355 views

  17. Service Manager Report - Team Reassignments

    By DRiley,
    • 1 reply
    • 222 views

  18. Requests failing to write to auto escalation board

    By Adrian Simpkins,   
    • 4 replies
    • 305 views

  19. HTML code in username

    By Alisha,
    • 1 reply
    • 271 views

  20. Amend 'Created by' in the Business Process

    By Alisha,
    • 6 replies
    • 389 views

  21. Default Request List view syntax in Application Settings

    By Philds,
    • 2 replies
    • 265 views

  22. Display/Raw choice not available for Human Task outcome based on a SimpleList but both are available when outcome is based on an IC form choice from the same list

    By Berto2002,   
    • 1 reply
    • 180 views

  23. Not to display in portal view

    By Salma Sarwar,
    • 1 reply
    • 336 views

  24. Minor defect/enhancement/annoyance: Simplelists autosave doesn't seem to work if you add multiple lines at once

    By Berto2002,
    • 4 replies
    • 250 views

  25. Reopen Info

    By will.good,   
    • 1 reply
    • 245 views
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