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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,507 topics in this forum

  1. Display additional information about assets on requests

    By Alisha,   
    • 1 reply
    • 305 views

  2. Enhancement: Oh dear, too many custom buttons and you lose the Summary and RequestID

    By Berto2002,
    • 10 replies
    • 606 views

  3. Change the order of sub-statuses

    By Alisha,
    • 3 replies
    • 645 views

  4. Polling external mailbox

    By Malcolm,
    • 1 reply
    • 286 views

  5. Copying Organisations from user to user

    By lomixture,   
    • 2 replies
    • 242 views

  6. Date format in an email template

    By lomixture,
    • 10 replies
    • 551 views

  7. Unable to archive user

    By Paul Welby,
    • 6 replies
    • 457 views

  8. Hyperlink targets not working in FAQs

    By samwoo,   
    • 2 replies
    • 307 views

  9. How to create links for categories

    By lomixture,
    • 9 replies
    • 461 views

  10. A bit more UI tidy-up requested please; Advancd Asset Search users partially obscured

    By Berto2002,
    • 0 replies
    • 279 views

  11. UI issue; really squashed form for Custom Buttons; almost unusable; please make it wider!

    By Berto2002,
    • 2 replies
    • 339 views

  12. Business Process for First Time Fix - Service Level Information to be Displayed

    By JoanneG,
    • 3 replies
    • 316 views

  13. Templates and testing

    By Blowerl,
    • 1 reply
    • 396 views

  14. Update Request > Service - additional option to be able to specify Catalog Id

    By Martyn Houghton,   
    • 7 replies
    • 609 views

  15. Data Usage for Shared Instances

    By AlexOnTheHill,   
    • 1 reply
    • 421 views

  16. Routing rule templates not showing the catalog being used

    By Guest Paul Alexander,
    • 8 replies
    • 356 views

  17. Reporting on the BPM Name in which a Task was triggered

    By Berto2002,
    • 2 replies
    • 275 views

  18. Change Request assignee is not able to complete his task

    By Nikolaj,
    • 4 replies
    • 265 views

  19. Can't link corporate SLA

    By billster,
    • 2 replies
    • 293 views

  20. Assigned Team not Auto-Populating

    By Osman,
    • 2 replies
    • 282 views

  21. Minor GUI issue - Usernames with apostrophe showing with html characters

    By Berto2002,
    • 4 replies
    • 319 views

  22. Where is annualMaintenanceReviewDate?

    By Rob Gething,
    • 5 replies
    • 408 views

  23. Adding new Incident Categories

    By Mark.Green,
    • 1 reply
    • 339 views

  24. Depreciation values on assets

    By Adrian Simpkins,
    • 3 replies
    • 673 views

  25. Adding Managers name to an email template

    By Llyr,
    • 2 replies
    • 312 views
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