Performance Analytics

143 topics in this forum

1. **!!Resolve Timer not correct!!**

   By yelyah.nodrog, March 22, 2017   

   • resolve
   • timer
   • (and 1 more)

     Tagged with:

     • resolve
     • timer
     • incorrect?
   • 4 replies
   • 1.6k views
   • 
   • yelyah.nodrog
   • March 22, 2017

2. % Incidents / Request closed with SLA by team

   By Prathmesh Patel, September 13, 2017
   • 6 replies
   • 1.9k views
   • 
   • Prathmesh Patel
   • September 28, 2017

3. % SLA Breached Current Month

   By yelyah.nodrog, January 17, 2018   

   • month
   • percentage
   • (and 1 more)

     Tagged with:

     • month
     • percentage
     • breach
   • 5 replies
   • 2k views
   • 
   • Guest
   • February 1, 2018

4. Advanced Analytics

   By Awalker, February 7, 2017   

   • performance analytics
   • dashboards
   • 3 replies
   • 1.5k views
   • 
   • Awalker
   • February 8, 2017

5. analytics Advanced Analytics and Reporting

   By Jeremy, August 5, 2022   

   • reporting
   • 1 reply
   • 619 views
   • 
   • James Ainsworth
   • August 5, 2022

6. Advanced Analytics, 1st Line Support Status

   By Josh Bridgens, June 6, 2018   

   • reporting
   • analysts
   • 9 replies
   • 1.8k views
   • 
   • Victor
   • December 6, 2018

7. Aged Tickets Widget SQL Query

   By Ben Maddams, November 3, 2020
   • 1 reply
   • 1.3k views
   • 
   • Victor
   • February 23, 2021

8. All Metrics Stopped Recording on the 15th of April?

   By Ben Maddams, April 21, 2022
   • 4 replies
   • 560 views
   • 
   • NeilWJ
   • April 29, 2022

9. Archiving Reports

   By mojahidm, June 25, 2019
   • 2 replies
   • 1.2k views
   • 
   • mojahidm
   • July 1, 2019

10. Average Aged SparkLine

    By Josh Bridgens, June 30, 2020
    • 3 replies
    • 1.3k views
    • 
    • Bob Dickinson
    • July 9, 2020

11. Average duration of an incident

    By JBasey, July 27, 2018   

    • incident
    • report
    • (and 2 more)

      Tagged with:

      • incident
      • report
      • sla
      • fix time
    • 1 reply
    • 1.4k views
    • 
    • TrevorKillick
    • July 27, 2018

12. Average number of days to closure measure

    By Dan Munns, February 26, 2018   

    • measures
    • 15 replies
    • 2.4k views
    • 
    • Victor
    • February 27, 2018

13. Backlog

    By Kelvin, May 24, 2017
    • 6 replies
    • 2k views
    • 
    • Kelvin
    • June 13, 2017

14. Basic Reporting

    By Adnan Zamurred, August 20, 2020
    • 0 replies
    • 927 views
    • 
    • Adnan Zamurred
    • August 20, 2020

15. Best way to show "Top Resolver"

    By Josh Bridgens, October 25, 2019   

    • analytics
    • 3 replies
    • 1.5k views
    • 
    • Bob Dickinson
    • December 13, 2019

16. Catalog Item Measure

    By yelyah.nodrog, February 21, 2017   

    • measure
    • catalog
    • (and 1 more)

      Tagged with:

      • measure
      • catalog
      • report
    • 2 replies
    • 1.6k views
    • 
    • Victor
    • February 22, 2017

17. Change the owner of a dashboard, widget or report

    By HGrigsby, February 15, 2019   

    • owner
    • dashboard
    • 4 replies
    • 1.5k views
    • 
    • HGrigsby
    • April 15, 2019

18. Changes/Releases

    By Alisha, January 14, 2020
    • 1 reply
    • 1k views
    • 
    • Steve Giller
    • January 14, 2020

19. Chart Widget grouped by Priority and team

    By Joyce, May 9, 2017
    • 8 replies
    • 2.3k views
    • 
    • Joyce
    • May 10, 2017

20. closed and resolved Report and measure

    By yelyah.nodrog, October 30, 2017   

    • closed
    • resolved
    • 2 replies
    • 1.6k views
    • 
    • yelyah.nodrog
    • November 21, 2017

21. Copy Measure

    By Martyn Houghton, June 21, 2017   

    • copy
    • measure
    • 2 replies
    • 1.3k views
    • 
    • Martyn Houghton
    • June 21, 2017

22. Count widget

    By Alisha, August 24, 2021
    • 3 replies
    • 1.2k views
    • 
    • Victor
    • September 24, 2021

23. Creating an Average Time to resolve measure

    By JonathanD, April 18, 2017
    • 3 replies
    • 1.9k views
    • 
    • JonathanD
    • May 3, 2017

24. Creating Measures - First time fix

    By yelyah.nodrog, February 15, 2017   

    • measure
    • custom fields
    • 15 replies
    • 3k views
    • 
    • Steven Boardman
    • February 23, 2017

25. Custom fields missing in Advanced field feature under Request list

    By yelyah.nodrog, July 18, 2019   

    • custom fields
    • missing
    • 2 replies
    • 1.3k views
    • 
    • yelyah.nodrog
    • July 18, 2019