Live Chat

67 topics in this forum

1. Live Chat no loading for customers

   By will.good, March 29
   • 0 replies
   • 66 views
   • 
   • will.good
   • March 29

2. query? Live Chat - Accessibility and usage with 'Assistive Technology'

   By Martyn Houghton, March 7   

   • chat
   • accessibility
   • (and 1 more)

     Tagged with:

     • chat
     • accessibility
     • assistive
   • 3 replies
   • 108 views
   • 
   • Gerry
   • March 7

3. Chat inactivity time out setting

   By Adam Toms, December 20, 2022   

   • live chat
   • 7 replies
   • 594 views
   • 
   • Estie
   • January 31

4. Live Chat log to be reserved after chat has ended

   By Lee Allen, January 9   

   • enhancement
   • 2 replies
   • 123 views
   • 
   • Paul Chambers
   • January 10

5. Chat linked to Requests

   By will.good, November 9, 2023   

   • enhancement
   • 2 replies
   • 625 views
   • 
   • will.good
   • November 9, 2023

6. Preview new GUI ending a chat

   By Martin.bowman, October 13, 2023
   • 2 replies
   • 215 views
   • 
   • Martin.bowman
   • October 16, 2023

7. Transfer of Chats

   By Julie K, September 26, 2023
   • 0 replies
   • 167 views
   • 
   • Julie K
   • September 26, 2023

8. Welcome Message

   By will.good, August 11, 2023
   • 1 reply
   • 239 views
   • 
   • Steve Giller
   • September 4, 2023

9. Chat Busy Measure

   By will.good, March 22, 2022
   • 4 replies
   • 774 views
   • 
   • TrevorHarris
   • June 9, 2023

10. Attachments in Live Chat

    By Kirsty Boundy, June 1, 2022
    • 8 replies
    • 1.1k views
    • 
    • toe.knee
    • June 6, 2023

11. Survey after Chat has completed - enhancement?

    By Emily Patrick, April 18, 2023
    • 3 replies
    • 306 views
    • 
    • Emily Patrick
    • April 25, 2023

12. Live chat on Login page

    By Emily Patrick, April 3, 2023
    • 1 reply
    • 4.9k views
    • 
    • TrevorHarris
    • April 24, 2023

13. Log Chat to Existing SR

    By will.good, January 25, 2022   

    • enhancement
    • 8 replies
    • 2k views
    • 
    • Paul Chambers
    • March 29, 2023

14. LIVECHAT - REQ FOR NEW TRANSLATION:

    By Alex Storey, October 19, 2022
    • 8 replies
    • 702 views
    • 
    • TrevorHarris
    • March 21, 2023

15. Live Chat Roadmap 2023

    By will.good, February 21, 2023
    • 4 replies
    • 485 views
    • 
    • Emily Patrick
    • March 20, 2023

16. Discrepancy in Chat times

    By will.good, January 19, 2023
    • 1 reply
    • 536 views
    • 
    • TrevorHarris
    • January 20, 2023

17. live chat Agent sign-out.

    By QEHNick, December 5, 2022   

    • availability
    • 2 replies
    • 394 views
    • 
    • QEHNick
    • December 6, 2022

18. ICs used when raising Incidents/Service requests via live chat

    By Teresa Ward, October 24, 2022
    • 2 replies
    • 474 views
    • 
    • Teresa Ward
    • October 24, 2022

19. Live Chat -scripts book

    By AndyGilly, May 14, 2020
    • 6 replies
    • 1.5k views
    • 
    • QEHNick
    • October 21, 2022

20. Notification to appear for the analyst, when a customer replies to a live chat window. So we can see the customer has replied to us (Highlight window within browser)

    By Alex Storey, July 7, 2022
    • 4 replies
    • 766 views
    • 
    • TrevorHarris
    • October 12, 2022

21. Chat session Agent role prevented user logging into Hornbill

    By Estie, September 5, 2022
    • 3 replies
    • 596 views
    • 
    • TrevorHarris
    • September 9, 2022

22. Max Number of Chats allowed

    By will.good, August 16, 2022   

    • enhancement
    • 3 replies
    • 709 views
    • 
    • TrevorHarris
    • August 17, 2022

23. Chat Time Measures

    By will.good, July 21, 2022
    • 0 replies
    • 594 views
    • 
    • will.good
    • July 21, 2022

24. Live Chat - Chatbot Integration

    By Stephen.whittle, June 29, 2022
    • 2 replies
    • 788 views
    • 
    • Stephen.whittle
    • July 6, 2022

25. Chat start after closing time?

    By Emily Patrick, November 11, 2021
    • 7 replies
    • 826 views
    • 
    • James Ainsworth
    • April 14, 2022