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Live Chat

Discussions relating to the use/configuration of the Hornbill Live Chat App

68 topics in this forum

  1. "Portal Chat Session User" role has disappeared and others too?

    By LifeOfJonny,
    • 4 replies
    • 1.1k views

  2. Additional Contact - Portal Rights - Access Chat

    By Martyn Houghton,   
    • 3 replies
    • 614 views

  3. Agent display name

    By lee mcdermott,
    • 2 replies
    • 1.2k views

  4. Agent sign-out.

    By QEHNick,   
    • 2 replies
    • 388 views

  5. Allocating rights to customer portal users

    By Alex8000,   
    • 4 replies
    • 1.8k views

  6. Allocation Rights error

    By Guest,   
    • 10 replies
    • 2.3k views

  7. Attachments in Live Chat

    By Kirsty Boundy,
    • 8 replies
    • 1.1k views

  8. Background and border colours in hex

    By Alex8000,   
    • 2 replies
    • 1.7k views

  9. Can Live Chat be restricted?

    By Joy,
    • 6 replies
    • 1.8k views

  10. Chat - what are peoples thoughts?

    By Darren Rose,
    • 7 replies
    • 2.3k views

  11. Chat acess for service manager agents

    By AndyGilly,
    • 17 replies
    • 2.7k views

  12. Chat App has started to fail?

    By lee mcdermott,
    • 12 replies
    • 1.9k views

  13. Chat Busy Measure

    By will.good,
    • 4 replies
    • 766 views

  14. Chat inactivity time out setting

    By Adam Toms,   
    • 7 replies
    • 584 views

  15. Chat linked to Requests

    By will.good,   
    • 2 replies
    • 617 views

  16. Chat logo - Customer and Service portal

    By m.vandun,
    • 1 reply
    • 1.7k views

  17. Chat Notification

    By Prem Prakash gautam,
    • 9 replies
    • 2.1k views

  18. chat notification

    By lee mcdermott,
    • 7 replies
    • 3.5k views

  19. Chat resizing not working

    By m.vandun,
    • 1 reply
    • 8.1k views

  20. Chat session Agent role prevented user logging into Hornbill

    By Estie,
    • 3 replies
    • 591 views

  21. Chat start after closing time?

    By Emily Patrick,
    • 7 replies
    • 817 views

  22. Chat Time Measures

    By will.good,
    • 0 replies
    • 589 views

  23. Chat Time Taken Measure

    By AndyGilly,
    • 2 replies
    • 1.2k views

  24. Chat: Further info required

    By Shamaila.Yousaf,
    • 4 replies
    • 1.3k views

  25. Delay in Chat Message Delivery

    By Prem Prakash gautam,   
    • 14 replies
    • 2.2k views
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