Kelvin

Hornbill Users
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Kelvin last won the day on January 25

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About Kelvin

  • Rank
    Senior Member

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  • Gender
    Male
  • Location
    West Suffolk NHS Foundation Trust

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  1. We have been using a Change Business Process for the past several months with everything working. My colleague now reports that over the last month 2 functions are now not working as intended and the Process gets stuck. No one has made any changes to this since last year. I have identified the 2 nodes that no longer work and wondered if anyone else is seeing anything similar. Although this is set to only allow the user called Change Authority to complete this task, other users can complete the task. Even if you assign the call over to another owner the BPM does not update.
  2. @lee mcdermott I dont think so however I would love the ability to do this.
  3. This is all resolved thanks.
  4. I have a user who is receiving the following The use is a member of the organisation I am not sure what else I am missing His username is LEBROW
  5. @Dan Munns Is this available to everyone as I do not have access to this portal.
  6. I have set up a new Organisation and I need to all Full users to this. Is there an easy way to do this
  7. @Victor Thanks
  8. I have been sorting though are basic user to enable/disable assignment in Service Desk. This works great, however I have an issue if the Members go on to multiple pages. e.g 1st line I select the required users on Page 1 and enable assignment. Page 2 and 3 do not have any members who need to have assignment however I am unable to select No to all the users as I get a message "You are not allowed to exclude all members from assignment"
  9. @Dan MunnsI think you probably know more SQL than me I wish I knew more.. Im sure Victor will give us the answer.
  10. I may be wrong but the syntax looks slightly wrong. I thought you needed brackets around each criteria (h_requesttype = 'Service Request') OR (h_requesttype = 'Incident') AND ...
  11. Would love to have this feature to update the users details whilst taking a call.
  12. Do you guys have a published road map. I am being asked to set our internal plan based on your road map.
  13. Very interested for any update on this.
  14. I have been asked to produce a graph to show the backlog of tickets going back 6 months. I guess I need to look for calls not closed at the end of each day Any ideas of where I can start