Shamaila.Yousaf

Thanks @Mary have applied, the change. Hopefully this resolves our issue moving forwards. Regards Sxx

Thanks @Mary, my email template currently shows this: setup has been scheduled for {{.H_custom_22}} Custom 22 shows correct, where in the email template am i to add the variable as you kindly mentioned above? Regards Sxx

The date and time appears correct in the custom field, however; it appears an hour behind on the email template. Can anyone advise how we are to rectify this please? Thanks Sxx

Hi there I usually hit the icon to refresh the process bar on ocassions, the icon seems to have disappeared since the new preview came into play. Tried from Edge & Chrome. Any ideas why this icon has disappeared? Regards Sxx

Thanks for your prompt assistance:) Regards Sxx

Hi there Can the size of attachment be increased at all? Regards Sxx

Thank you for your time @Berto2002looks like my Name field was unchecked, once checked it appears to be working. #usererror Regards Shamaila Yousaf

I have gone into Asset Management since the new preview came into play, and am unable to click on the searched asset to access the asset properties. I have tried from numerous browsers. Anyone else experienced this? Regards Sxx

Yes, looks like its working from Android now as well. Great job!

@Miroi tested this on my personal iOS deviceand it seems the issue has been resolved. i am getting this tested on an Andrioid device. We are now one step closer to transitioning to the new Employeee Portal:). Thanks Sxx

Not allowing assets to be added via the Mobile

Hi I have just tried logging a call today via the employee portal from an iOS device and was prompted to run an update whilst going through the logging process. Summary & Description now appears. Will get a colleague to test if this works on an Android device. Thanks Sxx

Thanks. Go onto the Company Home link (https://preview.hornbill.com/derbycollege/internal/home/) on my personal mobile phone app (iOs 14.6) or on Android version 9 / 10. Select the service Select the catalog item Select the Site Select the Location Then it appears with finish or previous, call reference is then generated. No question appears for summary or description as it does on PC/Windows. Thanks

Hi The Summary & Description is not being displayed on the Employee Portal from Mobile - iOS & Android. We are hoping to go live on the Employee Portal next week. Wanted to advise our users on the mobile phone access also. Anyone else finding this via a mobile?

When a solution has been found for the above, would the name change also appear on the mobile phone app. I can see there are settings for a mobile but can't see the name can be changed for that also. Home >System> Customize>Employee Portal

Hi there, If an analyst moves from one team to another I assume I will manually have to update the roles? Guess I will need to do checks on things like documents owned, access to boards, request views etc. I'm hoping most of the above were shared under the team name rather than individual. Anything else which may need checking? Thanks

Thanks @James Ainsworth I will keep an eye out on the post above. Regards Sxx

Apologies if this has been asked previously, i couldn't see anything around this query. When sending an email from a call logged, looks like the 'To' field is set to mandatory. Can this be amended i.e. either To to be used or BCC: It would be handy to use this from a GDPR point of view if nothing was possibly entered in the 'To' field. Not sure if I asked this on my session with Dan Riley yesterday..brain like a sieve at the moment Regards Sxx

We are still experiencing issues, we also still have an issue with our self service portal also. Our services are not being listed. Thanks

@Victor thanks for the explanation on the above, it was very useful to know as I don't use much SQL. I think i had the elements of other tables amended, when i tried your fix above the report presented few records that it should have. After making amendments, along with your fix for the LEFT JOIN it now gives me all the records along with the manager details. @James Ainsworth @Steve Gillerthanks for your input also. Sxx

Hi there, I have joined the table (see attached) but the report appears with 0 records? Not sure where I have gone wrong.

Thanks @Steve Giller, will join the additional table. Regards Sxx

I have a report where I have joined table CMDB Assets and h_sys_accounts, I need to pick up the 'manager' details. This is not listed in the column, is it down as one of the attributes? Would be useful to know which field to allow us to pickup the info above. Thanks everyone. Sxx

I have re-tried as you advised correctly and the rule is still failing. I will arrange to have someone from the Hornbill team assist me in my next session with them. Thanks for your continued support on this @HHH. Regards Sxx REGEX_MATCH(body, '.*\b[a-zA-Z]{2}[0-9]{8}\b.*') AND (lower(toAddress) LIKE '%itcalllogging@derby-college.ac.uk%' OR (lower(toAddress) LIKE '%Itservicescalllogging@derby-college.ac.uk%')