Jump to content

ArmandoDM

Hornbill Developer
  • Content count

    88
  • Joined

  • Last visited

  • Days Won

    1

ArmandoDM last won the day on October 4

ArmandoDM had the most liked content!

Community Reputation

8 Neutral

About ArmandoDM

  • Rank
    Hornbill Developer

Profile Information

  • Gender
    Male

Recent Profile Visitors

388 profile views
  1. Filter on Request List does not search External Reference

    Hi @Martyn Houghton, the enhancement to filter the request list by External Reference has been completed and it will be available in the next version of Service Manager. Regards Armando
  2. Search capability in Service Portal is restricted to one word quireies

    Hi @Henrik Brattlie, Manag-E, we are still working on this new feature. I'm unable to give a release number for it, but the plan is to release it in the next 90 days. Regards Armando
  3. Request member cannot view request

    Hi @HHH the issue has been fixed. It will be avalable in the next version of Service Manager Regards Armando
  4. Request member cannot view request

    @HHH thank you for the additional info. If the user is supposed to see the ticket in the list, then he can see the ticket by editing the URL. The issue is only in the list , missing some results, but this does not prevent the user to see the ticket through his URL. We're currently working to fix this issue. Regards Armando
  5. Request member cannot view request

    Hi @HHH, could you please double check that the manager has been added as member to the request, please? For this you need to look at the table h_itsm_requests_members and look for the match h_request_id, h_fk_user_id. Thanks Armando
  6. Request member cannot view request

    Hi @HHH, this is a bug as you can see the total number of requests does not match the number of requests in the list. We will investigate about this issue and get back to you as soon as possible Regards Armando
  7. Filter on Request List does not search External Reference

    Hi @Martyn Houghton I will report this to the dev team, if this property can be added to the quick search filter. Regards Armando
  8. Hello @samwoo I will report this suggestion to the relevant people and see what's the best way to handle it. Probably the quickest way would be adding a new link to the Request Assets Region, as you suggest. I will get back to you on this. Regards Armando
  9. Search capability in Service Portal is restricted to one word quireies

    Hi @Henrik Brattlie, Manag-E, we are working on expanding the search functionality to take in account multiple words; the related results will be displayed by relevance, the ones including all the keywords being displayed first. This will be true for all the entities returned by the search , i.e. Requests, Published Requests, Catalogs and FAQs. The update will be available in one on the next SM releases Regards Armando
  10. Authorisation Node - flowcode use

    Hi @SJEaton I will keep you updated on this. Sorry for the inconvenience. Regards Armando
  11. Authorisation Node - flowcode use

    Hi @SJEaton the Authoriser field takes in input a user ID, not an email address. The variable you can pick for an Authorizer must be a user ID, for example the "Request Owner". Alternatively, you might use a custom form in the progressive capture and then pick from there, but the value for the answer must still be a user id, not an email address. Unfortunately at the moment the custom form does not provide the functionality for selecting a user , so you need to add manually a user ID as an answer and then pick the value in the Authorization task. I will check with the relevant team if its possible to provide an additional property for the customized form to select a user.
  12. Authorisation Node - flowcode use

    Hi @SJEaton, if the application setting app.request.sendEmailToAuthorisers is enabled, an authorization email will be sent to the task authorizers either through the Authorisation node or through the Auto Assign Authorisation node. In both cases, you need to enter a user (i.e. , the task authoriser) to which the authorization email will be sent, and its not currently possible to enter directly an email address to send the authorization email. Regards Armando
  13. Can't see Catalogue items in one service

    Hi @Paul Alexander, the list of catalogs is loaded as a single operation, so if one catalog fails to load, the whole operation fails and the list is not returned. I run a test and I cannot replicate the issue. The catalogs are stored in the table h_itsm_service_catalogs. Could you check that the property h_pro_capture is consistent for each Catalogs in your service? Alternatively, you could set h_pro_capture to null and then set them back through the UI ? Regards Armando
  14. Can't see Catalogue items in one service

    Hi @Paul Alexander, it looks like the Catalog is bound to a progressive capture that does not exists. Can you double check that the Catalogs are all linked to existing progressive captures please? Regards Armando
  15. Link services

    Hi @Sonali We have just finished a minor change which will allow you to suspend a BPM process until the linked services has been completed. This will be available in an update to Service Manager over the next couple of weeks. Regards Armando
×