ArmandoDM

Good morning @CraigP @Berto2002 thank you for reporting this issue. It has been fixed and it will be available in one of the upcoming builds. Regards Armando

Ciao @Giuseppe Iannacone nessun problema, sempre a disposizione. Grazie Armando

Hello @Giuseppe Iannacone I hope everything is going well for you. As far as I can see the method is still there and it has not been changed in a long time. Can you be more specific on 'its no more working the same way it was in the past' ? Is there any input/output you were expecting and they're not the same ? Thank you Armando

Good afternoon @SteveJM thank you for reporting this issue. The issue has been addressed and fixed now; it will be available with one of the upcoming releases. Regards Armando

Good evening @Sam P thank you for reporting this issue. We identified and addressed this issue; the fix will be available in one of the upcoming releases. Regards Armando

Hello @JAquino thank you for reporting this issue. We identified and fixed it. The fix will be available in one of the upcoming builds. Regards Armando

Good morning @will.good while is never a good idea to reimport data with different IDs, the change doesn't seem trivial. I'll mention your request to the relevant people for consideration. Regards Armando

@Martyn Houghton Yes, I will ask to update the help text to reflect this. About the enhancement, if you raise it then the relevant team will make a decision and schedule according to priorities. Thank you Armando

Good morning @Martyn Houghton the version as 'Variable' requires the Version ID (as read from the table h_itsm_product_versions) instead of the name. Or you can change the version to 'Manual' and select 11.1 from the list. Regards Armando

Good afternoon @lee mcdermott @Adrian Simpkins this issue has been reported to the relevant team. The missing classes will be added to the dropdown. They will be available in one of the upcoming builds. Regards Armando

Hi @Will Darley you should see the button; there is no app-setting to be enabled. I'll mention this issue for investigation. Thank you for reporting this.

@Will Darley with the last build it was released an enhancement to display the button even if the request is already assigned, except if the assign functionality is locked or disabled. Can you please check if you're not in one of these cases for your request ? Regards Armando

Good morning @Cristian it seems strange that some services are translated and others are not. For a service which is NOT translated, can you try removing the translation and add back in ? The issue might be inconsistent data in the database Thank you Armando

Good morning @samwoo we identified the issue mentioned and we will provide a fix with the next build. Apologies for the inconvenience Regards Armando

Good morning @Ashley we identified and fixed an issue causing My Dashboard displaying incorrect data. The fix will be available with the next build. About the chart title, we are unable to replicate the issue; any change in the title is reflected in the preview as well as in My Dashboards view. If you could provide more details , possibly replication steps, we can try to replicate and fix. Regards Armando

Good afternoon @Gareth Cantrell @Andrei Spiridon we identified the issue reported above. The fix will be available with the next build. Regards Armando

Good afternoon @JAquino may I ask for more details about the issue you are experiencing with the attachments ? If I understand well, you're using the functionality 'Raise Request' from an email. Can you give more details about 'certain attachments' ? Does the issue occurs only with some of them ? Which type of attachments they are ? Do they have special characters in their name or they are big size ? Are the attachments linked to the email and they are not carried over the request that has been logged or they are attachments that you add manually via progressive capture and they are not attached to the request ? If you can provide details, ideally replication steps, that would be very helpful so we can investigate and address the issue. Thank you Armando

Good afternoon @Frank Reay unfortunately there is no app setting to change the default value to ON. I will report this to the relevant people for consideration, apologies for the inconvenience. Regards Armando

Hi @EWA the new feature for adding scheduled request is currently being tested, and it has not been released yet. We did update accordingly the relevant documentation, apologies for the inconvenience. Regards Armando

Good morning @CraigP I think you need to feed multiple <assetId> elements, like <assetId>1</assetId> <assetId>2</assetId> ... Regards Armando

Good afternoon @Frank Reay the issue has been identified and fixed. It will be available with the next build Regards Armando

Good fternoon @Jim @Frank Reay can you please provide some replication steps on how you achieve this, as we've not been able to replicate this issue. Regards Armando

Good morning @Euan Coleman @Adam@Greggs @sprasad @Paul Chambers a patch has been applied to your instance with the fix on the issue reported. Can you please verify and confirm that the issue is fixed ? Thank you Armando

Thank you @sprasad @Adam@Greggs we're trying to replicate and fix this issue

Good morning @Adam@Greggs @sprasad @Paul Chambers can I ask you some more info? To my understanding, you have a service subscribed by an external customer which is not visible to your analyst in the Employee Portal when he try to log a request on behalf of the external customer ? Regards Armando