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samwoo

Hornbill Users
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samwoo last won the day on August 28

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About samwoo

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    Senior Member
  • Birthday 04/30/1990

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    Male
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    Somewhere in Berkshire
  • Interests
    IT, Technology, Computer Gaming, Movies, TV Shows

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  1. Thanks Trevor, This has now worked with 1 worker. It took a long time, but it isn't a problem as this runs about 5.30 every evening so we will stick to using 1 worker. Cheers, Samuel
  2. Thanks for this. It seemed to have worked for the first 687 records and now is throwing up a different error now, for each time it attempts: Maybe this is why the new users havent imported because they would likely to be further down the list. Thanks, Samuel
  3. Hi @TrevorKillick - thanks .BAT file ldap_import.exe -file=UsersWBC.json -workers 2 -logprefix=WBCUsers_ .CONF file { "APIKey": "###################################", "InstanceId": "###############", "UpdateUserType": true, "UserRoleAction": "Both", "LDAPServerConf": { "Server": "###############################", "UserName": "################", "Password": "#########", "Port": ###, "ConnectionType": "", "InsecureSkipVerify": false, "Scope": 1, "DerefAliases": 1, "SizeLimit": 0, "TimeLimit": 0, "TypesOnly": false, "Filter": "(&(objectClass=user)(&(!(sAMAccountName=*test*))(givenName=*)(!(company=###))(!(company=####))))", "DSN": "OU=Users,OU=Users & Desktops,OU=####,DC=wokingham,DC=gov,DC=uk", "Debug": false }, "UserMapping":{ "UserId":"[sAMAccountName]", "UserType":"basic", "Name":"[cn]", "Password":"", "FirstName":"[givenName]", "LastName":"[sn]", "JobTitle":"[title]", "Site":"", "Phone":"[telephoneNumber]", "Email":"[mail]", "Mobile":"[mobile]", "AbsenceMessage":"", "TimeZone":"", "Language":"", "DateTimeFormat":"", "DateFormat":"", "TimeFormat":"", "CurrencySymbol":"", "CountryCode":"", "UserDNCache":"[distinguishedName]" }, "UserAccountStatus":{ "Action":"Update", "Enabled": true, "Status":"active" }, "UserProfileMapping":{ "MiddleName":"", "JobDescription":"", "Manager":"[manager]", "WorkPhone":"", "Qualifications":"", "Interests":"", "Expertise":"", "Gender":"", "Dob":"", "Nationality":"", "Religion":"", "HomeTelephone":"", "SocialNetworkA":"", "SocialNetworkB":"", "SocialNetworkC":"", "SocialNetworkD":"", "SocialNetworkE":"", "SocialNetworkF":"", "SocialNetworkG":"", "SocialNetworkH":"", "PersonalInterests":"", "homeAddress":"", "PersonalBlog":"", "Attrib1":"", "Attrib2":"", "Attrib3":"", "Attrib4":"#################", "Attrib5":"", "Attrib6":"", "Attrib7":"#####", "Attrib8":"" }, "UserManagerMapping":{ "Action":"Both", "Enabled":true, "Attribute":"[manager]", "GetIDFromName":true, "Regex":"CN=(.*?)(?:,[A-Z]+=|$)", "Reverse":true, "ManagerSearchField":"h_name", "UseDNCacheFirst":false }, "LDAPAttributes":[ "cn", "sn", "sAMAccountName", "userPrincipalName", "givenName", "manager", "mail", "mobile", "telephonenumber", "mobile", "title", "company", "physicalDeliveryOfficeName", "thumbnailPhoto" ], "Roles":[ "Self Service User", "Basic User Role" ], "ImageLink":{ "Action":"Both" , "Enabled": true , "UploadType": "AD" , "ImageType": "jpg" , "URI": "[thumbnailPhoto]" }, "SiteLookup":{ "Action":"Both", "Enabled": true, "Attribute":"[physicalDeliveryOfficeName]" }, "OrgLookup":{ "Action":"Both", "Enabled":true, "Attribute":"###############", "Type":5, "Membership":"member", "TasksView":false, "TasksAction":false, "OnlyOneGroupAssignment":false } } Cheers, Samuel
  4. Hello, Last night the LDAP_Import has stopped importing new users from AD (strangely). I confirmed that the filters set against the LDAP_Import conf files can see the new users, yet the tool itself did import them. I then went to run the LDAP_Import ad-hoc and I got this in the output (and this LDAP_Import has been untouched since I first set it up to import AD Profile Pictures). But there was a message at the top saying that I wasn't using the latest version of the LDAP_Import tool... so I proceeded to download it and make the necessary tweaks to the .conf files. When running it this time, I get the following message: The LDAP_Import tool and relevant files hasn't been modified in any way for a very long time so it's odd why this has happened now. Please advise. Samuel
  5. Hello, I have a query from the Integrations Officer looking into Integrations: Please advise. Samuel
  6. Hello, I was wondering if we can have the "Add Connections" options hidden if there are no connections in a ticket. Can we also have it that when there are connections on the ticket, to limit the list of Connection Types to only those that are active against the ticket? For example the ticket I took this screenshot from only has a single connection of "Interested". Limitting the list would definitely make it easier to choose the Connection Type, particularly when one day this list could get huge if this feature isnt in place. This could be extended to other areas that uses this (if any) Thanks, Samuel
  7. Hi @James Ainsworth, I am not sure how I missed this... I believe we are still having problems with this issue. I have just done a count of all requests that are resolved / closed where the activity status is not completed or cancelled and it's returning 24,611 activities with closed or resolved requests (i haven't excluded expired ones, I don't know what the code is for that). Another issue How can we clear the number of activities showing up on the Home Icon? The Service Desk are refusing to look at their activities due to the shear volume of them (our fault really for creating too many of them in the early days). We were wondering if we can remove the count of activities from appearing in the Home Icon as we all mostly use the buttons on the right side to see any activities. We are happy to retain the count of unread Workspaces posts. Thanks, Samuel
  8. Hello, I might be going bonkers - is it possible to update any linked requests using ANY of the actions against a single request? For example - if i'm updating one request, i would like to be able to also update the linked requested using the same details (with it being obvious on the Linked Requests timeline where it came from)? I would like to be able to do this for the following with the option to mimic the action across ALL or selected Linked Requests: Putting linked requests on hold from a request Updating linked requests from a request Attaching files to linked requests (on selection) from a request Re-assigning linked requests from a request And so forth - for all the actions. Thanks, Samuel
  9. Email groups

    Thats a great idea +1
  10. Just wanted to add that for some services, we have forms for different things. If the Service is not affected, but we need to relay information related to a particular form, it would make sense to be able to do this outside of the Progressive Capture setup in the Admin Tool. Also - if the Notice is empty or not in use, then completely skip showing this form.
  11. Hello, I would like to request a feature for a node that we can use to display notices / information from within the Progressive Capture which would be managed by those who deal with the Service. The set up should be very similar to the way we set up the Bulletins - against a service, and as a node in the Progressive Capture node we will define which Service and Notice / Information we should pull from. This means that a single notice can be updated in the Services area at any time, and the results will show against any progressive capture. The "Notice" node in the Progressive Capture will look for any Notices that matches the Notice Code. (sorry my terminology isn't great here0 I mocked up some images to show this, which might explain better 1. Setting up some Notices against a Service 2. Setting up the Notice Node in the Progressive Capture form, to use the Notice code Notices_1 3. Notice displayed in the Progressive Capture for customers Obviously my mockups are not great, and if implemented in Hornbill will look better, but I would expect to be able to embed pictures and format the Notice. Just a thought. Thanks, Samuel Wood
  12. I think it's looking at the display value rather than the value value (but i could be wrong) Try this... Keep the set up you have above and add in a new OR condition to the custom Expression: Using the same field above | CONTAINS | Static Value | Fall Back See if that helps? Samuel
  13. Select Site Progressive Capture

    +1 This would be a benefit to the assets form as well.
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