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Bowler Eggs-YK

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  1. I have just come across the new chart functionality. I have created a pie chart to show tickets closed within the year defined by users created them. You have the option to show the legend which is great although the pie chart itself is very small which i believe has been flagged up by other members in other news feeds. Within this pie chart display box I can then select the individual team members from the legend and this segment become detached from the pie chart which is a great feature, however when i save this and view it in the charts page the pie chart section previously detached now not showing and is inline with the other segments. When I then try and re-select the individual user it then just takes me back to the raw data and does not allow me to detach the segment as previously done. Also and i have to admit I have not looked into this too deeply at this stage but is there going to be functionality to have multi pal data display for example a line chart or the ability to have multiple chart options to allow us to cross reference performance based on data out comes for example changes that have been successful compared to failure within certain time restraints?
  2. Its not necessarily about the software knowing which ones to add or not but giving the user the option to remove them before allocating the ticket would be a huge benefit!
  3. When applying an email received directly into the mailbox to an existing ticket currently this will automatically attach all email attachments this is to include any email footer images/logos. These non-relevant images are not required on the ticket and appear as attachments in the timeline feed. We are unable to remove these as we would be able to if we raised a new request. The only way we can do this is by going into the ticket and selecting the remove function from the relevant attachment but then this feeds into the Time line. is there another way fo doing this that i am unaware of or is this going to be developed in the future?
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