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Harry Hornbill

Hornbill Staff
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Harry Hornbill last won the day on September 2 2016

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About Harry Hornbill

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  1. New Update: Hornbill ESP (2804)

    Hello Everyone The latest build of Hornbill ESP (2804) has been released to live. Change Log for this release are as follows: New Added new operation data::entityBrowseRecords2 which provides more flexible search criteria supporting exact match or wildcard match per value groupChange It is now possible to explicitly set profile properties to NULL if the respective database column is null able
  2. Hello Everyone The latest build of Hornbill Collaboration (686) has been released to live. Change Log for this release are as follows: New {#CH00147425} As a Collaboration User I would like to add groups to a workspaceFix Email Composer - Current mailbox is not selected by default when composing a new email.
  3. Hello Everyone The latest build of Hornbill Service Manager (1051) has been released to live. Change Log for this release are as follows: FIX: Sites in Progressive Capture would not default to the All tab if a customer without a site had been selected
  4. Hello Everyone The latest build of Hornbill Collaboration (685) has been released to live. Change Log for this release are as follows: Change Improved Email Search filteringTasks - Time Spent auto calculation when completing a task is now depending on an Application Setting - app.view.task.complete.auto-calculate-time-spent . Default is True. This will be available as from server build bigger than 2797Fix Organisation form not displaying due to data parser problem (only in IE-11)In email composer the mailbox was not being selected and sometimes if more than one available was not in the list.
  5. New Update: Hornbill ESP (2796)

    Hello Everyone The latest build of Hornbill ESP (2796) has been released to live. Change Log for this release are as follows: Change add h_flg_modified to h_bpm_instance table - flag to indicate if the process has been modified since being spawneddbschema: Added siteref and type columns to h_sys_sitesWhen configuration information is inaccessible, the system now uses its cached configuration for up to 8 hours of grace time without throwing any errorsFix customerSearch4.xml and customerSearch5.xml using invalid SQL Syntax for MariaDB 10.1{#PM00148009} Duplicate on customer list when contact has multiple portal accounts{#PM00147968} Cannot delete an contact with no organisationFixed a problem where some SMTP connections that would support STARTTLS were not being upgraded to use encryption.
  6. Hello Everyone The latest build of Hornbill Service Manager (1050) has been released to live. Change Log for this release are as follows: FIX: You could only search for Sites that began with the search term that you were typing
  7. Hello Everyone The latest build of Hornbill Service Manager (1049) has been released to live. Change Log for this release are as follows: Fix Could not select a site in the portals
  8. Hello Everyone The latest build of Hornbill Service Manager (1048) has been released to live. Change Log for this release are as follows: New More criteria available is now available when creating Views on the Request List and for configuring Charts {CH00145110}You can now refine the list of Services using a new filterA paper clip icon is displayed against timeline entries for emails that contained attachments {CH00145524}Progressive Capture can now branch on the h_company valueIf the Customer of a Request moves to another Organization, you are now informed when viewing a Request and can update the values if necessary {CH00147133}Ability to remove a Request from a board within the board action item {CH00145487}You can now send notifications for authorization tasks by email, enabled using the application setting app.request.sendEmailToAuthorisers {CH00145681}Change Improve layout of edit board popup {CH00147764}Improved the Sites Progressive Capture form (CH00147365)When selecting multiple Requests, all of the available actions can now be found in one place {KE00146050}When using Organization Details progressive capture form, allow "h_company" to be used in a decision branchWhen using Organization Details progressive capture form, allow "h_company" to be used in a decision branchFix Request popup had the wrong label for customers when viewing Service RequestsThe following roles have been updated: "Self Service Request Cancel User", "Service Desk Admin"Small UI improvementsPerformance improvementsIf a Request did not have a summary, it would show as 'undefined' in Workspaces, Timelines and on the Change CalendarCan now view Requests in the Portals that are associated with a Service that has now been deletedIssues rejecting the opportunity to leave feedbackCould not load more requests in mobile app-in-appIf you made a mistake uploading a file through the portals, you could not remove the file without a refreshCould not load Request list in mobile appCould not use the Me Too option in the portals for Known IssuesUpdated the default Progressive CapturesExport button in request list is now visible on smaller screensRequests logged through auto responder no longer start with "Email sent by..."Raising a new Request through the auto responder could set the wrong source type and could cause the description to be set to undefinedImages of Assets are now be hidden on smaller screens making it easier to access additional functionality when an asset is in policy in Configuration ManagerThe 'All' option was not always highlighted when viewing the Request listLong file names now wrap if there's not enough space for them on one lineThe option to resolve multiple Requests would not be available after linking Requests without a refreshFeedback form was not automatically presented when viewing a closed Request in the Portal {PM00147873}Request action tabs were only disabled when on hold if the user's language is EnglishIf a Service is deleted, anyone supporting it will retain access to the related RequestsEmpty email body text would result in "false" being written to the request descriptionYou could add the same User/Service/Team etc.. multiple times to views {KE00147783}Reload current criteria instead of home view when revisiting Request listWhen resolving multiple Requests you are now presented with the errors rather than having to look for themUnable to complete Progressive Capture if you de-select a selected priority {PM00147961}The star rating for a contact's feedback in the Progressive Capture was not shown correctlyThe Request list would show Requests that had no Service against them but were assigned to a team you are not a part ofIf you only support a single Service you would get errors in the Request listCould not always select Services when building Views on the Request listIf a the Assign action has been locked on a Request, you will no longer able to Assign the Request using the Request popoverYou can now use custom fields in email templates when creating Request specific templates (when using the Incident entity for example)No longer able to add request to a board, or assign request from Request List when the action is locked for any of the selected requests {PM00147824}The resolution box would not get bigger as you typed more textFurther improvements to the apply email popup {KE00147497}Issue with linking assets {PM00148067}There was an error when opening a Request notification through the Mobile appError when moving a card from one list to another in Boards through the BPMWhen completing an Impact Assessment, if there's no level that matches your weighting, the value is now clearedSome emails contained content that was on a single line causing updates or descriptions to lose spacing between new lines of textWhen using the Apply Email pop-up, too much spacing could be preserved {PM00147183}
  9. Hello Everyone The latest build of Hornbill Collaboration (676) has been released to live. Change Log for this release are as follows: New Workspaces List in Right hand side has now a link to the Workspaces ViewActivity Stream - Added an option to reply with a mention to a comment or postChange Activities - When completing, Time Spent will automatically be pre-populated with the time take from the start-due-time if available.Fix Timesheet Manager related - When composing a new email, the default category would not be picked up automatically.
  10. Hello Everyone The latest build of Hornbill Collaboration (673) has been released to live. Change Log for this release are as follows: New Organisations List View has a new Grid View (Available as from platform build 2793)Fix New activities not always appear in calendar view{#PM00147968} Cannot remove the Organisation from a Contact (Available as from platform build > 2792)Email Forward - If there is an image without a source (incorrect content) then there is an exception and the forward fails.
  11. Hello Everyone The latest build of Hornbill Service Manager (1043) has been released to live. Change Log for this release are as follows: Fix Unable to restart a failed BPM in a Request page although granted "Service Desk Admin" roleBPM error when moving a Card from one list to another in Boards through the BPM
  12. New Update: Hornbill Admin Tool (688)

    Hello Everyone The latest build of Hornbill Admin Tool (688) has been released to live. Change Log for this release are as follows: Change Workflow - BPM Editor: Add canvas content menu item to highlight the full process flow of the selected nodeHome - System - Email - Routing Rules: Remove up and down buttons for moving rules and replace with a drag icon so can move a rule many places in one go.Workflow - BPM Editor: Store nodes position in a group against the group, so if nodes positioning fails we can use the group as a backup.Workflow - PCF/BPM Editor: Highlight nodes in and out connections when node is selected. To make it easier to track a flowFix Workflow - BPM Editor : Handle instances where application does not have a bpmui.controller.json
  13. Hello Everyone The latest build of Hornbill Collaboration (671) has been released to live. Change Log for this release are as follows: New {#CH00146806} In the Organisations View I would like to see Contacts from a filtered list of Organisations (available for SERVER BUILD > 2784)Fix {#PM00147840} Email Composer - Embedded attachments can not be seen in Email ForwardDisabled embedded content for forum.hornbill.com because of a problem in the forum website.{#PM00147767} error occurs when removing popover if next popover triggered immediately causing the popup not to open{#PM00143751} Replacing pictures in a document
  14. Hello Everyone The latest build of Hornbill Service Manager (1042) has been released to live. Change Log for this release are as follows: Fix BPM failure if an analyst is not assigned the required system right to refresh a request in real-time Unable to start SL targets through the BPM depending on the assigned application roles Unable to view Change Requests in Portals
  15. Hello Everyone The latest build of Hornbill Document Manager (246) has been released to live. Change Log for this release are as follows: New Add a filter to the library view to make it easier to find a specific library if you have a large numberChange When saving a new version the popup now auto expandsSlightly improve look of library view, making document titles stand out more (in bold)Fix Can't load list of documents associated with entity unless admin privledgePortal document list title displayed "Loading Documents" even after loading
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