Harry Hornbill

Hornbill Staff
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Harry Hornbill last won the day on September 2 2016

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About Harry Hornbill

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    Senior Member

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  1. Hello Everyone The latest build of Hornbill Collaboration (607) has been released to live. Change Log for this release are as follows: Change Removed checking for manage role right to be able to set filtering by roles in activitiesAdded deprecation logic for the old navigation scheme (3/4/2017).Added Countdown for the Old E-Mail view. Final date: 3/4/2017Email View has a new lookEmail Composer - Improved quoted text when replying or forwarding an emailFix Navigation Menu Counters were not updating properly{#PM00145893} display the full id and name to prevent dedupe errors when groups have same nameDate and time inputs showing the default browser autocomplete in IE and Edge{#PM00144363} Filename not encoded on email attachments
  2. Hello Everyone The latest build of Hornbill Live Chat (33) has been released to live. Change Log for this release are as follows: New Global Search for Live Chat Sessions.Change Notification counters moved to support the new navigation schema and updating counters showing in the correct place.Fix Global Search was colliding with Service Manager
  3. Hello Everyone The latest build of Hornbill Document Manager (240) has been released to live. Change Log for this release are as follows: Fix Problem viewing document properties of documents shared through a library
  4. Hello Everyone The latest build of Hornbill Customer Manager (199) has been released to live. Change Log for this release are as follows: New Added inline commands for embedding Contacts and OrganisationsFix Log error when updating or installing the application.Translation strings were not loading correctly
  5. Hello Everyone The latest build of Hornbill Admin Tool (554) has been released to live. Change Log for this release are as follows: Fix Reporting - measures: create measure complains when queryDataRangingColumn2 is blank.Workflow - BPM - Editor: Checkpoint node listbox does not show translated item text unless you refresh.
  6. Hello Everyone The latest build of Hornbill Timesheet Manager (60) has been released to live. Change Log for this release are as follows: New Report -> Drill Down to a timesheet of people I manage-Change Manage Categories - Small UI improvementsManage Categories - Added restrictions when adding membersManage Categories - When adding a new Sub-Category, it copies the members from the parentFix {#PM00144555} You can double click on the Add and Start button and create two entriesTimesheet values not respecting correctly Time Zones
  7. Hello Everyone The latest build of Hornbill Service Manager (935) has been released to live. Change Log for this release are as follows: New Customers can cancel their Service Requests through the Portal Analysts can resolve or close Linked Requests through a request or through the BPM. Please enable 'app.request.resolve.enableLinkedRequestAction' Application Setting to use this feature Analysts can resolve or close multiple requests, by highlighting them through the Requests List and clicking on the Actions button. Please enable 'app.experimental.multipleRequestsAction' Application Setting to use this feature The Requests Search option allows filtering by 'Owner' and 'Customer'. Please note, to take advantage of this enhancement, 'hornbillitsm' Index needs to be refreshed through Admin Tool > System > Data > Index Storage. We recommend perfoming this out of working hours Users with Service Desk Admin or Full Fccess roles can now complete Activities that are assigned to another person. Please enable 'app.experimental.advancedRequestTaskCompleter' Appication Setting to use this feature Through your BPM, you can now lock and unlock the request details Fix When a Routing Rule Template is applied by Auto Responder the chosen Catalog's BPM was not being used The view timeline button in the mobile app would occasionally take you to a Not Found page Liking and un-liking FAQs would always result in a blue thumb icon, now using customized colours tabs on portal homepage would distort when on very small screens When there's no HUD, the restart button is now hidden When switching between Routing Rule templates, the reference field would not work as expected It was not possible to translate bulletins between British English and American English Confirmation popups in the Portals are now translatable Issues logging requests through the customer portal You can now add multiple assets to a request at a time, without the tab switching back to the update tab Clicking on a request from the request list will open it in the current window, not a new one Resolving a request would automatically mark all timers, this can now be disabled using the app setting 'app.request.stopResolutionTimersOnResolve'
  8. Hello Everyone The latest build of Hornbill Collaboration (597) has been released to live. Change Log for this release are as follows: Change allow access to content of hb-as-post-box through attributeFix {#PM00145488} Translation problemsImproved style of the Advanced Search in case it has more than one line of optionsRaise task from Post is not linking the post to the task anymore. Fixed in server build > 2710If an Activity Reminder is set to NONE it won't remove the reminder
  9. Hello Everyone The latest build of Hornbill ESP (2713) has been released to live. Change Log for this release are as follows: New Application options now have the option to use setsIt is now possible to implement language string setsFix Fixed a problem with tentative authorizations not reporting the correct result code{#PM00145832} Language list not visible if only one item in the listThe session::userProfileSet API doesn't not invalidate user's display name cache when user's display name is changed
  10. Hello Everyone The latest build of Hornbill Admin Tool (549) has been released to live. Change Log for this release are as follows: Change Ordering the User List by Availability was fundamentally wrong as this field is not stored in the database and loaded by request from server memory. This column is no longer sortable to remove any unexpected behaviour.
  11. Hello Everyone The latest build of Hornbill Admin Tool (548) has been released to live. Change Log for this release are as follows: Fix Workflow - BPM -:- Add stuff around serverside tentative validation that stop process from activating.
  12. Hello Everyone The latest build of Hornbill Admin Tool (547) has been released to live. Change Log for this release are as follows: New Report Validation checks for empty / invalid table join criteria.Fix Adv Analytics - Measures: Allow date ranging column to be set to blankWorkflow - BPM - Experimental BPM Auth Tentative Mode Stops BPM From Activating
  13. Hello Everyone The latest build of Hornbill Document Manager (239) has been released to live. Change Log for this release are as follows: New Add command for searching documents to activitystreamAdded document's menu to title of document pagesIt is now possible to Share Document Manager Librarys with Customer and Service Portals.Fix Disabled test that isn't supported by server yet and fails
  14. Hello Everyone The latest build of Hornbill Collaboration (592) has been released to live. Change Log for this release are as follows: Fix New Email View - If personal mailboxes are configured for the user, search email can fail
  15. Hello Everyone The latest build of Hornbill Admin Tool (545) has been released to live. Change Log for this release are as follows: Fix Refresh for Report preview is enabled while the query is processing.