Harry Hornbill

Hornbill Staff
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Harry Hornbill last won the day on September 2 2016

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About Harry Hornbill

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  1. Hello Everyone The latest build of Hornbill Service Manager (956) has been released to live. Change Log for this release are as follows: This update is a database maintenance in preparation for the changes introduced by the next update. It does not affect current functionality but is required to be applied prior to next update.
  2. Hello Everyone The latest build of Hornbill Service Manager (954) has been released to live. Change Log for this release are as follows: New Resolution text for a Request can be provided through the BPM Custom Fields of a Request can be updated through the BPM Automatically set the status of a Service through the BPM The ability to associate Services to a Request with the option to provide a relationship. You can define relationships through the Admin tool (Service Manager > Configuration > Relationships). Providing a relationship while associating Services to a Request can be enforced through “app.relationship.required” Application Setting Introducing Release Management to Service Manager Link additional Services to a Request. You can also define the relationship in the Admin tool (Service Manager > Configuration > Relationships) and this can be enforced using the app setting app.relationship.required. Introducing the Release request type to Service Manager. Change Timeline update for changing a customer on a Request now shows the customer that it was changed from When changing a customer on a Request, the timeline update will now show what it was changed from and to. Fix Minor UI improvements to boards The button create an SLA is disabled until the form has been completed The request full category path is now stored against a Request, making the details and any reports consistent Service Manager Dashboard Charts were not always showing the correct values when complex filters were used Progressive Capture can now branch by “catalogName” variable in the Portals When updating a Service Level, the display value was not updated correctly
  3. Hello Everyone The latest build of Hornbill Timesheet Manager (63) has been released to live. Change Log for this release are as follows: Fix Unable to add Members to categories
  4. Hello Everyone The latest build of Hornbill Collaboration (623) has been released to live. Change Log for this release are as follows: Fix Red dotted underline appearing in some text areas
  5. Hello Everyone The latest build of Hornbill ESP (2732) has been released to live. Change Log for this release are as follows: New Added new operation activity::activityChangeVisibility which allows user to change an activity visibility for the Activity Stream of type Entity. The user must be the owner of the activity or Super User to invoke this operation.Change The groupMembership param is ordered by groupId in ascending order for the session::getSessionInfo operationadded trans for bpm integration nodeCo-Worker Profile now uses a filter in Phone Number. This will enable a VOIP app to work on properly formatted numbers.Improved the general performance of entity related operations where row-level access controls are not applied.The system now prevents you from creating a shared mailbox when no subscription is availableAdded Skype field to user profileFix The Working and Elapsed timers are not calculated correctly if paused/resumed multiple timesAdded missing strings for Workspaces List in Collaboration Core
  6. Hello Everyone The latest build of Hornbill Collaboration (621) has been released to live. Change Log for this release are as follows: New Added shortcut for "Local Search / Filter" in the current view. Use Access Key + C.Added shortcut for "New" elements depending on the current Context. Use Action Key + N.Change Improved Style of Profile Popup and added actions (follow/unfollow, Award, Start Conversation). Also removed actions from Co-Workers list.Improved the style for the Co-Workers List and made some fields clickable.Customer and Service portals will now display the Portal Logo on the login screen instead of the Hornbill logo.Fix Sometimes the More Actions menu in a Post did not action the optionNew Navigation Bar - Order of items different in Mobile.
  7. Hello Everyone The latest build of Hornbill Admin Tool (571) has been released to live. Change Log for this release are as follows: New Workflow - pcf: Switch radioset and radiosetDynamic field type on in the custom forms questions UI.Workflow - PCF: Switched on new labelField type for custom for questions.Workflow - BMP Editor: Add ability to change a nodes type. Excludes decision , branch, coalesce and start node.Change Adv Analytics - Widgets - Charts: Add option to show stacked data values as a % instead of raw db count value.BPM Editor - Decision node connections properties show when you now click on the connection label.Fix Reporting: Fix report user prompt label changes.Workflow - BPM Editor: Add support for context var injecting (ctrl+left click) into new multiline txt editor (used in multiline flowode input parameters for example).
  8. Hello Everyone The latest build of Hornbill Service Manager (944) has been released to live. Change Log for this release are as follows: * The option to 'Apply email to Request' does not present you with a list of requests for a registered User
  9. Hello Everyone The latest build of Hornbill Service Manager (942) has been released to live. Change Log for this release are as follows: New Related Incidents and Service Requests can be created through the BPM using the operations under Entity -> Requests -> Log Request When applying an email to a Request, you can now choose which attachments are attached Service Level Agreement and Service Level columns now available in the Request List The Connections for a Request can now be filtered by the connection type The Change Calendar can be filtered by All Requests, Your Requests or by the Services that you support. You can also filter by authorization status Change Phone numbers are now clickable so that you can initiate phone or Skype calls with your customers Fix Every Service was shown twice when selecting them as part of the BPM configuration Sharing snippets with teams now handles long team IDs The "Wait for New Request Owner" BPM operation would fail silently if the resumeAsync option had been enabled A more informative message is now shown when there are no results from the global search for Requests The status of a request was not refreshed when a request was put on hold through BPM If a Progressive Capture question that used a drop down menu had not been answered, it would show up incorrectly against a request Notifications that are triggered by a BPM were not sent out if the action was performed through the portals Request Categories aren't populated in PC when using templates Authorization decisions were not always shown against a request SLA rules would fail to match correctly when using Organization as a criteria
  10. Hello Everyone The latest build of Hornbill Collaboration (612) has been released to live. Change Log for this release are as follows: New Workspaces Global Search -> Added option to search on the Last Three MonthsChange Email View - Additional Info expanding setting is saved per user. Also some details of the box will display in the main view if is important{#CH00146069} Added Keyboard ShortcutsEmail Reply now takes Mailbox from original email and disables option to change mailbox to avoid errorsFix {#PM00146204} Paste in an email two different images will use the same image all the timeActivity -> Find Time was showing Loading indicator all the time
  11. Hello Everyone The latest build of Hornbill ESP (2719) has been released to live. Change Log for this release are as follows: New Add new 'Hornbill KeySafe' feature which is used to securely manage and store credentials for integration servicesChange The operation mail::getMessage now returns the 'mailbox' that the message is currently inWebHooks now support basic and digest authentication schemes using KeySafe credentialsFix Tasks List -> Not displaying the associated object name (Organisation, Contact, etc...)
  12. Hello Everyone The latest build of Hornbill Admin Tool (559) has been released to live. Change Log for this release are as follows: New Shared Mailbox view now shows Subscription utilisation and will prevent creation of any new mailboxes when all available Mailbox Licences are used.It is now possible to translate the Chart Labels for Daily and Monthly ‘Ticktype’ widgets.Change Contact Lookup Removed from Shared Mailbox view as functionality is deprecated.It is now possible to assign all users / basic users to a role even if the privilege level of that role is Guest.Fix Exception thrown when removing column from a report.Removing all App Rights from a group against a role would prevent the changes from being saved.Application Settings could throw an exception the second time they were edited.
  13. Hello Everyone The latest build of Hornbill Collaboration (607) has been released to live. Change Log for this release are as follows: Change Removed checking for manage role right to be able to set filtering by roles in activitiesAdded deprecation logic for the old navigation scheme (3/4/2017).Added Countdown for the Old E-Mail view. Final date: 3/4/2017Email View has a new lookEmail Composer - Improved quoted text when replying or forwarding an emailFix Navigation Menu Counters were not updating properly{#PM00145893} display the full id and name to prevent dedupe errors when groups have same nameDate and time inputs showing the default browser autocomplete in IE and Edge{#PM00144363} Filename not encoded on email attachments
  14. Hello Everyone The latest build of Hornbill Live Chat (33) has been released to live. Change Log for this release are as follows: New Global Search for Live Chat Sessions.Change Notification counters moved to support the new navigation schema and updating counters showing in the correct place.Fix Global Search was colliding with Service Manager
  15. Hello Everyone The latest build of Hornbill Document Manager (240) has been released to live. Change Log for this release are as follows: Fix Problem viewing document properties of documents shared through a library