Harry Hornbill

Hello everyone, The latest update of ITOM Packages (135) has been released to live. The change log for this update is as follows: Change IT Automations for AD User Management. Improved the description of the Account Expires input parameter on both the Create and Update operations.

Hello everyone, The latest update of Host Controller (2946) has been released to live. The change log for this update is as follows: Change Dev mode help now pops up iframe modal pointing to internal help doc

Hello everyone, The latest update of Project Manager (441) has been released to live. The change log for this update is as follows: Fix Unable to upload an attachment to a project {PM00181796}View snapshot of my Gantt Chart fixed. {PM00181770}Add Project Task errors when 'Notify Project Manager on Completion' is turned off. {PM00181722}System task and Project task completion is out of sync when a Project member attempts to complete a task assigned to another member {PM00181628}'Save' button is not displaying in the view to change the permissions within a project {PM00181080}

Hello everyone, The latest update of Live Chat (204) has been released to live. The change log for this update is as follows: New Chat snippets {CH00178732}Fix Performance issue with sessions view due to issues with pagingChat Sessions Stuck {PM00179707}

Hello everyone, The latest update of Asset Import Utility (v4.5.0) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Issue where the Last Updated field was being populated with the local time instead of UTC Feature Added support for setting/unsetting in-policy asset records during updates Change Bumped golang.org/x/net from 0.17.0 to 0.23.0

Hello everyone, The latest update of Service Manager (3069) has been released to live. The change log for this update is as follows: New HAI (Beta Group Only) Request Summarizer now passes the first 100 questions (Excluding type, label and file upload) to be used as part of the summary.HAI (Beta Group Only) Now supports Role Level Access control.Change added the ability to visualise the requests that have been created from a scheduled job {CH00181175}Fix When multiple contacts have the same email address, it is no longer possible to apply an email to a request when the contact has an apostrophe in their name {PM00182055}Re-enabled request list row highlighting in dark modeService bulletins not displayed in the expected order {PM00182038}global search not returning the expected requests {PM00182017}HAI (Beta Group Only) - Request Summary wouldn't display a user facing error if one was to triggerHAI (Beta Group Only) - Knowledge Draft wouldn't correctly start on closed requests.Email attachments not always shown in IC attachment form when raising a request from email {PM00181841}Datetime not formatted properly in timeline post when scheduling a change request {PM00181744}Notices set via BPM node are not displayed in Employee Portal until view is manually refreshed {PM00181587}

Hello everyone, The latest update of Hornbill Core UI (2153) has been released to live. The change log for this update is as follows: New Admin - General: make use of core init 1 regional settings and mailbox settings when availableChange Workspace - Customization - Renamed "Design Style" to "Brand Workspace"Email list - increased list size to 50 (from 20)Updated style of hyperlinks within some of our new tablesAdmin - Intelligent Capture - Added language option that flow can be test againstAdmin - Platform Conf - Data - Profiles: Add new import/export btn to profile code details viewAdmin - Workflow - Editor: Task node - group assignment now just team assignment as only teams allow task management.Removed CSV and XML formats for Profile Code Set exportsWorkspaces Search - Improved style of workspaces global search and improved marking of the text you search for.Employee Portal - Links Widget - Changing the Layout of links in the widgetFix Admin - Working Time Calendar: Exclusions from settings are not updated when creating a new calendarAutocomplete field - some fields couldn't be clear (missing X button)Translations of BPM HUD checklist not being appliedBPM-HUD: no indication shown when the BPM has been cancelled on the HUDUser profile - not possible to unset middle nameAdmin - Platform Conf - Domains: Smart host option not showingEmail composer - In some cases "reply all" was not setting properly recipientsEmployee Portal - Text Input not applying style changes from customizationAdmin - Navigation: Collapse btn not showingAdmin - Dashboard: Improved layout of scorecard measuresInteligent Capture - Customized form - was possible to bypass mandatory file upload fieldEmail View - Move email - not possible to scroll over list of foldersEmail Composer - when replying to email setting address from "replyTo" field if availableAdmin - Workflow / AutoTask: Lists not filtering by type.

Hello everyone, The latest update of iBridge Content Pack (682) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Office 365 Calendars - fixed issue with credential identifiers not being recognised.

Hello everyone, The latest update of Live Chat (197) has been released to live. The change log for this update is as follows: Change Visual improvements to sessions viewFix Live Chat is intermittently not loading correctly for customers {PM00181891}New UI - chats not displaying correctly in dark mode

Hello everyone, The latest update of Hornbill Core (337) has been released to live. The change log for this update is as follows: New Converted iBridge datetime and password generation utilities into Hornbill Automations

Hello everyone, The latest update of Board Manager (384) has been released to live. The change log for this update is as follows: New Add custom fields to a card which can be defined on a board by board basis in the board config popupChange Allow sorting of lanes by custom fieldsUpdateCard and addCard BPM nodes can set custom fields

Hello everyone, The latest update of User Import - Database Utility (v4.1.0) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Fixed a number of linter-flagged issues Removed warning output when running the latest version of the tool Bumped golang.org/x/crypto from 0.14.0 to 0.17.0 Changed Tidied up the code, removed any unused imports, variables etc Feature Added clear support in mapped values, to null any target fields

Hello everyone, The latest update of ESP (3879) has been released to live. The change log for this update is as follows: Fix The thumbnail images from the image library were not made visible based on the visibility control on that image.

Hello everyone, The latest update of Customer Portal (134) has been released to live. The change log for this update is as follows: Fix Home image not displaying for custom domainsProblem loading files when using custom domain

Hello everyone, The latest update of Host Controller (2945) has been released to live. The change log for this update is as follows: Fix Fixed problem in UI where premium option was not being correctly shown

Hello everyone, The latest update of Hornbill Core UI (2140) has been released to live. The change log for this update is as follows: Change Employee Portal - Widget: Add option to specify how many items per page you want to see in a widgetFix New UI - Email Composer - Setting properly "from" based on mailbox namesome app views in mobile not loadingAdmin - Navigation Scrolling: Some times after refreshing browser there is a gap at bottom of page and top bar of main UI would be missing.New UI - Email view - Missing "add contact" option when recipient was not foundNo error message when workspace search fails in other way to syntax errors

Hello everyone, The latest update of Asset Import Utility (v4.4.2) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Errors returned to log and updates fail when clear is used in mapped values Fixed a number of linter-flagged issues Removed warning output when running the latest version of the tool Bump golang.org/x/crypto from 0.14.0 to 0.17.0

Hello everyone, The latest update of User Import - Google Utility (v2.0.2) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Errors returned to log and updates fail when clear is used in mapped values Fixed a number of linter-flagged issues Removed warning output when running the latest version of the tool Bump golang.org/x/crypto from 0.14.0 to 0.17.0

Hello everyone, The latest update of User Import - LDAP Utility (v4.3.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Errors returned to log and updates fail when clear is used in mapped values Fixed a number of linter-flagged issues and typos Replaced deprecated package golang.org/x/crypto/ssh/terminal with golang.org/x/term

Hello everyone, The latest update of ESP (3877) has been released to live. The change log for this update is as follows: New A new system setting security.user.enableLocation has been added which allows you to disable the GEO location recording of mobile related actionsChange Optimised performance of app string queriesSSO Profiles now track and display the "last used" time, indicating the last time the profile was used to authenticate a loginFix The user profile date of birth field could not be set to no value, once set.Added checks to ensure its not possible to create elevated security access when creating an API keyFixed a problem where an application that overloads an entity email template and at some point after the entity gets changed to no longer support email templates, the data::entityMMailTemplateListEntites API incorrectly returns the entitles that are no longer marked as supporting email templates.

Hello everyone, The latest update of User Import - Azure Utility (v4.2.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Errors returned to log and updates fail when clear is used in mapped values Fixed a number of linter-flagged issues and typos Removed warning output when running the latest version of the tool

Hello everyone, The latest update of Service Manager (3053) has been released to live. The change log for this update is as follows: New added BPM operation 'Requests->Suspend->Wait for Custom Field' {CH00181144}added new BPM operation "Requests->suspend->Wait for request urgency"added new BPM operation "Requests->suspend->Wait for request impact"Fix The BPM operation to update the general property 'Availability State' on the assets linked to a request is not working as expected {PM00181660}Request list charts returning incorrect data when grouping results by 'Created By' {PM00181648}Request list Chart set to display the requests raised in the week do not return the expected results {PM00181613}Incorrect Used By and Owned By values when creating or updating an asset within a workflow {PM00181542}Unable to link an asset to a request under a specific scenario {PM00181492}Showing a warning instead of loading icon when creating a routing rule templateintelligent capture Asset node missing classes {PM00181295}Take Ownership button not showing when the request is already assigned to a member of my team {PM00181269}Request List Chart Drill down into response/resolution met data does not filter the request list correctly {PM00176478}missing activities on calendar {PM00181178}Requests timers may not be correctly resumed when request is taken off hold following customer update on portal {PM00179405}Response Timer is not marked when BPM is actioned by a basic user in employee portal {PM00181092}card on board showing incorrect owner {PM00181109}Custom fields in Request associated with Custom button and Autotask are not updated without page refresh {PM00181052}Tooltip showing the description of an asset property is cut off on small screens {PM00176242}'Make me Owner' button on Request List Views - Shared Views - Manage does not update the chart owner {PM00180983}

Hello everyone, The latest update of ITOM Packages (134) has been released to live. The change log for this update is as follows: Change IT Automations for AD User Management. Updated the Reset Password operation to support the ChangePasswordAtLogon attribute.

Hello everyone, The latest update of Hornbill Core UI (2137) has been released to live. The change log for this update is as follows: New Clicking on an error message will popup an advanced form if additional info is available Admin - Intelligent Capture - Flow can be tested before it is published SSO Profile List and SSO Profile pages now include a Last Used On date/time field that shows the last date/time the profile was used to authenthenticate a login Preview UI - Email view - added option to open email in full view Change Employee Portal - The gap between two link items is now the same as the other items/sections Style Change - Updated the font to use the OS and browser defaults Admin - Security - SSO Profiles:only enable realm option if serviceFeature allows it Reset the time list in the calendar popup Fix New UI - Contact List View - not visible for all customers Admin - Adv -Analytics - Measure List: View content area not scrolling properly New UI - Global Search sometimes displays two inputs at the same time New UI - Email Composer - was not possible to upload multiple attachments at once New UI - Email Composer - wasn't possible to remove replied content New UI - Email Composer - Font selector was not working Admin - Platform Config - Org Structure: Child organisation tab count and paging broken. New UI - Email Composer - Not possible to send message with CC or BCC only New UI - Email Composer - Sometimes templates were not applied New UI - Email List - counters in folders were not updated Admin - Users: Unable to clear middle name field from user profile Email Composer - missing quote button in new UI Admin - Basic User Mode: Clicking on profile link shows blank page. Have to navigate back to home and back again to display. Email composer - snippets were not insert at cursor position Admin - Intelligent Capture: Unable to delete a capture New UI - Contacts View - Filter did not perform correctly

Hello everyone, The latest update of ITOM Packages (133) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory, Dynatrace, ECM, Exchange, Hyper-V, Rapid7, Rundeck and VMWare. Fixed issue where arguments were not always being passed correctly from these packages.