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Lyonel last won the day on March 30

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  1. Sweet!!!! That's a fabulous news @Ehsan, not just for me but for all other users. Very pleased to hear that
  2. Fair enough @Victor I shall raise a call then
  3. @Victor just to find out why a BPM did not start on creation of a few requests... making sure there is nothing I can do on my side before logging a call with you guys
  4. Thanks @TrevorKillick! In this case, what would be the best way to access an archived log file? Should I raise a support call?
  5. Morning, I have a couple of questions regarding log files: - What is the lifespan of a single log file? - Where can I access a previous log file? When I use the log file viewer, it only searches within the current log file it seems. Indeed, when I download the log file I can see on the first row a reference to where is stored the previous log file. But the web screen does not access it.
  6. Thanks @James Ainsworth and @Mohamed for the feedback! I just did the update and will confirm with my colleagues if all is well now.
  7. @Gerry, Are you going to send out some invitations for this HUG event? How is it going to work (as I believe you might be limited on spaces available)?
  8. Hi guys, Some of my colleagues reported some strange behaviour with charts in the "My Dashboard" view of the request list. Below is an email I received. " I have created my Hornbill dashboard beginning of April. It worked fine. Beginning of May I changed some of the criteria as some charts are supposed to only show the data of the current month. For example for zz-MES, I changed the date to 01/05/17 to only see the calls raised from the 1st of May: I checked the Chart, it seemed ok, clicked Save and Close. However the chart displayed in my dashboard is not updated. It looks as if the date has not been changed: In the Chart section, if I click on Edit then Save the Chart (without changing anything), the image changes: And I think that the chart on my dashboard is correct now: But for other charts it did not work. I had to do “Preview Chart” before saving as just Edit -> Save did not work. Why when I change the criteria the chart does not automatically take into account the new criteria? What is the rule so that the charts are updated correctly? (it seems a little bit random…)" Would anybody be able to share some knowledge on how this works exactly? I am quite puzzled too to be honest. Thanks!
  9. @Gerry, @Chaz, Thank you so much for coming back to me on this one! This will be very useful when communicating with my colleagues and giving them the direct URL to the report executions, until you come up with a new interface for accessing reports and dashboard from Service Manager
  10. @Ehsan I totally forgot about that thread Thanks for the answer though, it could help other users. As for us, we use our source control instead, thanks to your wonderful "Export" and "Import" features!
  11. Great @Steve G! It was mainly for new users as I am now very "fluent" with the system and database
  12. Thanks @Bob Dickinson!
  13. Hi @Gerry, So far what I have in mind is about gather feedback from our analysts on the relevance of the BPMs implemented (suggesting improvements as a poll), dashboards / slideshows / reports they would like to see (again, provide a list of reports as poll answers), Organizing team events (via team workspaces), gathering number of people interested in a particular feature improvement (so that I can back up my requests to you with numbers), experiences faced with customers (good or bad) and random technical quizz for my team to challenge them mentally on some aspects of our daily job. Note that this list is not exhaustive but reflects pretty much the wide range of polls I would submit on posts if I had the possibility to do so I hope it answers your question Gerry? If not, let me know
  14. Thanks @James Ainsworth for the answer
  15. Hi, This might sound like a stupid idea or maybe I simply missed something but is it possible to submit a poll as part of a question / post on a workspace or personal buzz? That would be a great way for me (as an admin) to collect information and feedback from my colleagues about Hornbill as well as any other topics? It would also encourage people to use Workspaces a bit more... Let me know what you think