Melissa Gurney

Hornbill Users
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Melissa Gurney last won the day on January 24

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About Melissa Gurney

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  1. @Victor I have raised a request - just makes it easier to send stuff through to you and for Claire to pick up when she returns
  2. @Victor Ill do that now thanks. Shall I do this on the forum or raise a request?
  3. @Victor thank you. Nothing has changed with our internal processes so not sure why we are having issues with calls randomly not closing automatically.
  4. @Victor are you able to confirm if the above BP is correctly set up? TIA
  5. Ah right ok thanks @DeadMeatGF. I will try it as automatic. Odd as that was added by Hornbill during a remote session. Thanks, Melissa
  6. @Victor FYI I will be picking this issue up whilst Claire is away this week. Thanks, Melissa
  7. @James Ainsworth thank you for the response. It is certainly quite important for us as almost all the call details are contained in the question and answer fields. Without being able to see these, calls cannot be worked on through the mobile app. Thanks, Melissa
  8. That's great @Daniel Dekel Thank you, Melissa
  9. @James Ainsworth is there any development on this? I don't believe the workaround mentioned is at all practical and our analysts are having difficulty using the app without visibility of the questions. Many thanks, Melissa
  10. @Victor we are still having problems with calls closing regardless of them being reopened (un-resolved). Is this being looked at? I am quite keen to avoid a messy workaround. Thanks, Melissa
  11. Hi Sorry yes entire company is fine. Thanks, Melissa
  12. @Victor thanks! Fingers crossed
  13. I have just tested and I do not have access
  14. @Dan Munns thanks!
  15. Hello, Some time back now (October time) we were advised that we would soon have visibility of what was called the "90 Day board" where we would see what changes and releases were being worked on currently/planned for the near future. Is there a date for this yet please? Thanks, Melissa