Melissa Gurney

Hornbill Users
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Melissa Gurney last won the day on January 24

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About Melissa Gurney

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  1. @Victor thanks! Fingers crossed
  2. I have just tested and I do not have access
  3. @Dan Munns thanks!
  4. Hello, Some time back now (October time) we were advised that we would soon have visibility of what was called the "90 Day board" where we would see what changes and releases were being worked on currently/planned for the near future. Is there a date for this yet please? Thanks, Melissa
  5. @Claire Holtham
  6. @Victor is there a way of setting this to be the default setting so that the full email trail is available? So that the analyst doesn't have to click on the quotation marks each time. It is causing issues where if it hasn't been selected right at the start they are unable to see messages when clicking on the quotation marks later on. Thanks, Mel
  7. hi @trevorharris Thank you for looking into this for us. I will ask the team to check but I have not heard anything from them as of yet. Thanks, Mel
  8. Apologies if this has already been raised. Since this morning, all of our mobile application users have reported seeing a blank screen when they go to request list. When trying to refresh the request list, they are presented with a cannot connect to server error. We haven't made any changes and I can confirm it worked fine last night. I have installed the latest update in Service Manager and that has not resolved the problem. The mobile application is up to date. Thanks, M
  9. @Victor I did think that was the case - Thank you for the speedy clarification.
  10. Hello, I have been asked by my colleagues the following question: Can the option to apply a call closure category be set up on some services and not others? - with the question of closure category not appearing at all on those others?? Please let me know if you require any clarification on this, Regards, Melissa
  11. That's great thanks James, Melissa
  12. @Chaz thank you for the update
  13. I have raised a call as requested
  14. @Victor the only calls that have remained in the open state are calls that have breached. They are all from different services/catalog items/users etc. The only consistency is that they have all breached. Do you have an idea of what else it may be?
  15. @Hornbill Support Team are you able to advise on the latter comment? Regarding calls not closing after breach of SLA? Regards, M