Keith

Hornbill Users
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Keith last won the day on December 14 2016

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About Keith

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    Senior Member

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    Male
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    Cambridge

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  1. Is there any other support in the Hornbill community to have access to the custom fields in the request list view. The lack of this is having a severe impact on our ability to manage our workload effectively.
  2. @Ehsan This doesn't appear to be working correctly. We manage the tasks be clicking the checkbox that appears when you hover over the tasks right hand side, where we then click on of the outcomes of the task. The problem is that the checkbox does not appear when hovering over another users task. Only after going into the activity and coming back out of it does the checkbox appear. Seems like a bug. Can you look into this before I communicate to my analysts who are eagerly awaiting this.
  3. @Everton1878 but the problem is that the request list views only allow you to see requests where you are part of the team and do not allow for any of the custom fields which is critical for our reporting.
  4. @James Ainsworth Great to hear this is being looked at. This will be a big help!! Regards Keith
  5. Hi @Bob Dickinson, Thanks so much for your detailed thorough explanation. This does actually look very promising and may well work for us. We'll have a look and try it and get back to you. The only thing it wouldn't help with is where we want to implement more of a "follow the sun" approach, but this would certainly get us much closer than we are today. Regards Keith
  6. Hi @James Ainsworth, would appreciate some feedback when you have done that. I'm facing considerable pressure here as to why global SLA's aren't achievable. If I can be of any help on this let me know. I'd be willing to beta test this as it can only be an improvement on SLA's for us.
  7. Hi @James Ainsworth, any update on this much needed development? We are currently at an extremely low OTD rate due to time differences. I realise you are unable to give exact dates but I really need an indication of where you guys are with this development. Thanks Keith
  8. @Pamela Thanks! A resolution to this would be a big help.
  9. As we are using Hornbill on a global scale across many depts etc we are finding that the number of measures, widgets and dashboards is unmanageable and prevents the retrieval of data needed to answer the questions that arise on a daily basis. What is really needed is... a. The ability to drill into report information to a lower level. i.e. A widget showing regional data should be able to be drilled into to show site information or service volums within that region etc. b. The ability to dynamically filter from within a dashboard or widget. Are any such features available today or planned for development? Thanks Keith
  10. I think this may have been raised before but we desperately need to include some of the custom fields in the request list view display. In particular we need two of these (h_custom_a & h_custom_b). Could you please consider this (or a more flexible way of including additional data into the request list. Thanks Keith
  11. @Chaz , I appreciate the changes you made recently. They are a great improvement.
  12. When a user creates a request with an attachment or adds an attachment via the portal the attachment is visible in an "attachments" section within the request. However if a user responds via email which includes an attachment this attachment is not included in the same "Attachments" section. Would it be possible for you to ensure that all attachments appear in the attachments section rather than having to go and view the mail directly to see it. Thanks Keith
  13. Thanks @Ehsan this is great news! This is one of the biggest complaints I get from my users.
  14. Thanks @Victor would appreciate if the dev team could come up with something.
  15. Hi Victor, As part of our process flow we create approval tasks for anyone of 6 people to complete, so 6 tasks get created with the timeline being updated in each case to advise the task was added. I just want to suppress this notification in the timeline. Because there are 6 it makes the timeline very noisy. Hope that helps. Keith