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James Bartle

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  1. Call resolution record widget

    Hi, I was wondering if there was anyway to set up a call resolution record widget. By this I mean having a widget that displays the top 5 people who have the resolved the highest amount of calls in a 7 day period. But showing this forever. E.G. John Smith has resolved 84 calls in a week at some point and Keith has resolved 76 calls in one week. These top 2 places will be displayed on a widget as these values forever (Unless they manage to beat that amount) We like to have a bit of friendly competiton in the office so this would make it all the better. Thanks.
  2. How can I remove users from widgets (using filters)

    That is very useful, Thanks Bob
  3. Hi, I was just wondering what the command would be to remove another person from a widget. One of our team has recently left and due to company policy we cannot remove his account from the system yet. However, we have widgets that come up on a large screen in our office detailing the amount of calls that have been resolved by the top 5 people in a week, month and year. I would like to know what command I would need to use in order to specifically filter him out of the equation.