lee mcdermott

@David Hall thanks David. Yeah we can filter or add the status column to view it. It was raised by a few staff this morning as I think they usually glance down the list and can quickly see the greyed out ones on hold that's all. I will let them know it is being looked at. thanks lee

Hi, I think possibly after update last night requests on Hold no longer show as Greyed out. This was a very handy feature to quickly and visually see what was on hold. Does anyone know if this is by design now or is it a bug? thanks lee

@ArmandoDM ah good stuff thanks.

@Adrian Simpkins Ah thanks Adrian that's useful to know. So sounds more than likely a config\update change Hornbill will need to make. rather than me doing something wrong. thanks lee

Hi, I am wondering if anyone can confirm the following, I am not sure if this may be a bug in the system or I am missing something? I have added a Asset Node in my Intelligent capture and the only Asset Class options are as below. However I can see there are all these other classes now and I want to filter the Asset class so only System Class will be visible when a user logs a call. When logging a call when I leave the Asset Class blank I can see 9 different Classes as shown below. Any missing dont have assets associated with them. However the System class does as it shows up here. Why do a number of these asset classes not show in the drop down list in the Asset node when configuring the Intelligent capture form? I want to be able to only make the "System" class available for users to search and add assets from not the whole Asset DB. Any ideas if this is a bug or i am doing something wrong? thanks lee

Hi, We have setup and have running the database asset Import utility which is working fine. However we need to update\change all the asset host names from a csv file after they are created in Hornbill. As such we have a Created an create asset schedule and a separate Update asset schedule (the update asset schedule does not update the asset name) In between creating an asset and it being updated we also need to run the csv file to change the asset name. How can this be done does anyone know? Do I need to use the same asset import utility with a Json file to somehow read the current name from the csv file and update it with the new name from the same csv file? Anyone done this before? thanks lee

@Gareth Cantrell ah thats great many thanks for that. lee

@Steve Giller dont worry steve Ive don it found the attribute and updated the translation to rename to VIP

@Sam P @Steve Giller thanks for that i will look at this. @Steve Giller when you say custom field it would be the attributes as below? Can you rename the attribute or use a translation ? if so where would that be?

@Steve Giller thanks steve will give this a go.

Hi, just wondering how people have identified users who are classed as "VIP"? I noticed on the Hornbill wiki an entry about creating notices for example if the call is logged for a VIP. But just wondering how that identification is done in the first place? Would it be done using a custom attribute filed on the users account? or is there a different way to do it? thanks lee

Hi, I am trying to configure a webhook. But cannot find any info on how to actually use one that has been set up under webhooks? I assume it is via a cloud automation node? I am trying to update a team channel with some info when we run an autotask for a Major Incident. I have created a web hook with the target URL set as that of the webhook configured at the teams channel end. How do I then trigger the webhook to send any information I want to populate the team channel? thanks lee

Hi i have an email template with a link on it configured as below. * the email address is populated just for info taken out for this forumn. When the link is selected in order to create an email to reply the call reference is not being populated. Is the configuration below correct or am i missing something? thanks lee

@Steven Boardman thanks steve that has worked a treat.