Hi,
Andy and I are looking to migrate from local accounts on Hornbill to SAML/ADFS for single sign on, following the documentation on the wiki https://wiki.hornbill.com/index.php/Single_Sign_On_with_SAML_2.0. Ideally what we are looking to do is test a merge with a test account and some test tickets – and if all fine merge the staff accounts (Servicedesk staff first most likely then all staff soon after).
Knowing about the backup was just so we can implement this over a weekend – and if something goes wrong with the account merging process we can roll back.
Are there any tips? J
Can we merge individual accounts at a time or is it all accounts in one go?
Is the admin portal separate and would we still have local accounts for this?
Thanks
Ben