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Lightsource

Hornbill Users
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Everything posted by Lightsource

  1. Our users are reporting that they're unable to login to the service portal and they get this 522 error. Unfortunately, it doesn't happen to everyone, and it doesnt even seem to be widespread but the users who are affected are being extremely vocal and flooding my inbox, teams, and voicemail with messages. We can get to the login page at https://service.hornbill.com/lightsource/servicemanager/ but as soon as a user clicks the "Login" link, the below 522 error comes up. Please help.
  2. [ERROR] Unable to Create User: x.xxxxxx@domain.com Error: The minimum length of the value in element <firstName> was expected to be 2 but was actually 1 at location '/methodCall/params/firstName' Is there somewhere where we can change the minimum length of firstname to allow 1 character instead of it being 2 minimum?
  3. Is there a way to add additional headings in the All My Requests view? In particular we want to add Priority as a heading.
  4. Thank you Alberto, that worked perfectly!
  5. How have you done this? do you have an example?
  6. Hi there, is there an easy way to export a csv of all the services and catalog items and descriptions we have from our service portfolio?
  7. thank you, this is very helpful, will there be an option to edit questions where there the answer is from a drop down/multiple choice question and be able to show the other options that were originally available to pick from?
  8. thats setup and the test connection works now, but mimecast is still bouncing the email when we send anything to xxxxxxxxxxx@live.hornbill.com?
  9. is this not something provided by hornbill? like the default helpdesk inbound mail service.
  10. the helpdesk email was already in place, we want to create a new one xxxxxxxxxxx@live.hornbill.com its asking for a username and password on the inbound mail service tab, where in hornbill do we set this user up?
  11. When going into any requests related to finance bpm we get the following error Xmlmc method invocation failed for BPM invocation node 's1/flowcode-db923711-4b1f-4595-3d65-e7e0e83cb090': 0200 apps notifyEmailExternalAddress FlowCode Exception (com.hornbill.servic... and when trying to restart the bpm process we get the below error Xmlmc method invocation failed for BPM invocation node 's1/flowcode-db923711-4b1f-4595-3d65-e7e0e83cb090': 0200 apps notifyEmailExternalAddress FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailExternalAddress): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 422/1: "Uncaught FCSException: The domain specified in the originator recipient [undefined] is not configured on this system for sending" throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013 This only happens for catalog items related to the finance bpm.
  12. Had a look in the forums but cant find what I'm after with enough information to complete the task myself. I have created a new dashboard including some widgets that i have created but want to add some more widgets to this showing other information. - Open Tickets and how long they have been open for (and who they are assigned to) - When tickets are logged vs Time taken for them to be assigned to a technician vs time taken to resolve them
  13. It would be great to have the option of adding country to the default selection of options for the available display columns on the request list. I know you can do this by creating views and custom columns etc, but it would be good to see it in the default list for companies that use hornbill to support international offices.
  14. @Steve G thanks for your assistance with this. you cant use "&" symbol in the organisation ID on hornbill so we put Operations_and_maintenance then matched the name Operations and Maintenance. Leaving the organisation ID as is and changing the name to Operation & Maintenance solved our issue.
  15. We are using the hornbill LDAP import tool. The tool its self doesn't fail and the users and their details appear to come across, except in the case of those who have the "&" symbol in there department. it will bring across everything except their department.
  16. We use AD sync to bring across the department into hornbill customers. if its got an & symble it wont bring it across and we need to do this manually in hornbill
  17. The Customer Profile is not having their site field populated from AD
  18. Have done this using "l" to map the city to Site but its not populating the Site for the users.
  19. We have multiple offices across the world and want to show this clearly on the request list for each user in their locations Looking in the selectable columns there is no "Country" or "Location" column. We can see a "Site" column but how do we populate this for each user with the ldap sync from AD?
  20. We can see the ability to delete the question now but is their an ability to edit the questions answer?
  21. Hi James, our users are all synced into hornbill from our active directory, I can't find anything that looks like your screenshot in our service manager? can you help me with a step by step to access it?
  22. Hi Steve, We have Mobile "ticked" yet the mobile phone number (synced from AD) still does not display in the customer section of the ticket?
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