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James Ainsworth

Hornbill Product Specialists
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James Ainsworth last won the day on March 20

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  1. Hi @AlexOnTheHill Does the advance search on the request list provide the date fields that you are looking for?
  2. Hi Gareth, Thanks for your post. We are aware of the issue and we are looking to confirm the fix and when it will be available.
  3. I can speak on behalf of customers that I have worked with that are under tight security regulations that the single hour access is a definite must have.
  4. A change to this is being worked on. The menu will eventually be moved to the right. This is just waiting to work its way through the build and release cycles.
  5. A fix for this has been completed and it will be available in a platform release which should be available in the next week.
  6. Hi Lee, After reading your post again, I had missed that you were clicking on the trash can icon. I had thought you were deleting individual forms on a capture workflow, but I now understand that you were trying to delete a complete capture. I have replicated your issue and reported back to development.
  7. Hi Lee, Admin on it's own should allow you to delete capture forms. There is another role specified in the Intelligent Capture documentation called Progressive Capture Manager. Either should do. I have seen similar happen when a user session has been disconnected, sometimes to do with inactivity but can be caused by other things too. Have you tried logging out and back in?
  8. Hi Will, Not a bug. However, the Insights is highlighting that when a request is created the status seems to default to the status of Open and then in the workflow you are immediately changing it to New. I'll see what more I can find out. I believe that some time ago the default used to be set to New and that may have changed over time as the majority of users may not be using response times along with the status of New. If that's the case we can look into providing more options to what the starting status is.
  9. This requirement had been discussed here There is a change proposal in our backlog. It has not yet been accepted for development. We will continue to review the requirement and let you know if there are any changes in its status.
  10. Hi Will, Thanks for your post. Our development teams will analyze this API to see if there are any issues or if there are some gains to be made.
  11. I'm not sure if this is what you are looking for, but if you use the Entity Explorer you can see all of the attributes of the different asset classes. You should be able to access the Entity Explorer under the Service Manager configuration
  12. That's great! Let us know how the rest of the rest of the set up goes with setting the default categories and if the users can now see these categories.
  13. When viewing the list of these categories, if you click on one of these such as the ITOC Training, does it not show a list where you can add users and a list of sub-categories? It should look a little like this...
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