Keith Stevenson

@EWA Yes , In the old UI it was possible to edit, however in the new UI It was a design decision to make it static , however based on feedback we are looking at changing this. Kind Regards Hornbill

@EWA Thanks for the post. This is not currently possible,, however our development team are working on changes to this area. Kind Regards Hornbill

@Berto2002 Thanks for the feedback. We will review the pinned ones Kind Regards Hornbill

@Giuseppe Iannacone Thanks for the post. Can you confirm the post URL in the image is what you tried.. If so that is wrong. Its supposed to be your instance endpoint / your instance ID Kind Regards Hornbill Cloud

@billster Thanks for the post. This is available under Personal Settings (top Right) and Notifications Kind Regards Hornbill Kind Reg

@MacLean Ferguson Thanks for the post. We have replicated the issue and escalated to our development team Kind Regards Hornbill Cloud

@RRC Thanks for the Post. hornbill uses OpenAI for its AI assist and is not perfect and it may suggest incorrect content and therefore should be used on when it will be reviewed by a Human before sending. The model is always learning (Although not from Hornbill content but from other world data) and will get better overtime. An administrator can also disable this functionality if required Further details on the AI Assist are below https://docs.hornbill.com/esp-fundamentals/productivity/ai-assist It should also be noted that the above AI Assist is AI in its crudest form, however we are now hosting the beta of HAI which is much more tailored to typical Hornbill customer use cases and Service desks. This is currently in beta and you can request to be added to the beta list via your customer success manager. Further details on HAI can be found at https://docs.hornbill.com/servicemanager-config/administration/hai Kind Regards Hornbill Cloud Team

@LawesD Hopefully the 2 posts below answer your questions https://docs.hornbill.com/esp-fundamentals/productivity/ai-assist https://docs.hornbill.com/servicemanager-config/administration/hai Kind Regards Hornbill

@msbdev You can see the supported cipher suites for any site via https://www.ssllabs.com/ssltest/analyze.html?d=lon-p01-api.hornbill.com&hideResults=on Kind Regards Hornbill

@Julie K We have edited the post to remove the images which appeared to have PII in them. Kind Regards Hornbill Cloud Team

@Stuart Torres-Catmur Thanks for the post. We can replicate the issue and will escalate to our development team Kind Regards Hornbill Cloud Team

@Lee C Thanks for the post. You need to highlight the existing line and then delete it. Then drag from the start to somewhere and it will give you the option to add new form etc Kind Regards Hornbill Cloud Team

@Ketan.lakhani This has now been patched. Kind Regards Hornbill

@Ketan.lakhani Thanks for the post. We have been able to replicate this and are investigating. Kind Regards Hornbill Cloud Team

@Paul Welby From the logs it appears the Username or password associated with the account is wrong. These should be checked and re-entered in Hornbill PopCmdSent: <base64 string in XOAUTH2 format> PopCmdResp: -ERR Authentication failure: unknown user name or bad password. POP3 response indicates failure. AUTH_XOAUTH2_response: -ERR Authentication failure: unknown user name or bad password Kind Regards

@davidrb84 The URL should be your instance endpoint which is mdh-p01-api.hornbill.com for your instance Kind Regards

@JanS2000 Thanks for the post. This is available for MSP instances only, not standard . Kind Regards Hornbill Cloud Team

@Jim Thanks for the post. A patch has been deployed to correct this functionality . Kind Regards Hornbill Cloud Team

@Art at BU The issue would have effected any IBridge Nodes fired during the time of corruption (From around 5am to 10am) but as you have found restarting the BPM will resolve the issue. We have now also implemented a check that will mean we see any similar issues long before customers do in future. Kind Regards Hornbill Cloud Team

@Martyn Houghton Thanks for the post. Yes that is the latest (It auto updates) , for clarify it could probably say "This version is " instead of "Current version" and our development team will look to change this in future. Kind Regards Hornbill Cloud Team

@Sam P Thanks for the post. This is now resolved. This was due to a Ibridge file that seems to have been corrupted on download\application to your instance this morning and resolved by replacing the file with a valid copy. We will look to add additional sanity checks to ensure that this doesnt happen again. Kind Regards Hornbill Cloud Team

@Sahana. Shenoy Thanks for the clarification. I think I may have mis-understood the original request. The email notification will only apply to assign or updates of calls you are a member of , it wont email on adhoc @XXXX type posts. Kind Regards Keith Stevenson

@Sahana. Shenoy You can set the notification options under your analysts properties (Top Right Icon and My Settings) Kind Regards

@Adrian Simpkins If so its likely this. Kind Regards

@Adrian Simpkins Are both on BT or a subsidiary of this and do they have child safe guards enabled?