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Michael M

Hornbill Developer
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Michael M last won the day on March 21 2018

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  1. Hi @Cristian, You should use your mailbox's email address/credentials for both. When you perform the link, you should enter the mailbox's email address and credentials, then on the POP3 configuration, use the same email address and keysafe entry.
  2. Hi @Cristian, When you linked the keysafe entry, did you use the email address/credential of the o365 mailbox? And when you performed the pop3 test, did you use that same email address with the earlier keysafe entry?
  3. Hi @Sam P, Has this been resolved on your end? If your using NHS Mail, you might want to let them know that you need Hornbill access to your email. Once they've set it up, you should be able to successfully redo the connect operation. If your not using them and using your own subscription to Microsoft 365, you can try this How would the Office365 administrator approve permission requests - Hornbill.
  4. @Tina.Lapere Is this sufficient for your needs? https://wiki.hornbill.com/index.php?title=How_to_configure_OAuth2_Authentication_for_Microsoft_Office_365_Mailbox_integration
  5. Hi Dan, It's still being rectified. You might be able to try again sometime next week. Will post again, when its available. The possible issue identified has to do with how Office 365 is locked down for the NHS. Thanks for your patience.
  6. Hi Dan, Please bear with us as we sort something out. Will let you know when you can try again. Thank you.
  7. Hi Dan, Can you see if this wiki page can help resolve your issue. Troubleshooting issues occurring during the setup process - Hornbill
  8. Hi, Please see if this wiki page resolves your issue. Troubleshooting issues occurring during the setup process - Hornbill
  9. Hi Chris, POP3 is one of the means that Hornbill uses to retrieve emails. Even though POP3 is a legacy protocol it is still one of the primary and most compatible means to retrieve email across multiple providers. Microsoft and other providers has provided a way to modernise this protocol to secure it via modern authentication using OAuth2. To use this mechanism and continue using POP3, please refer to this Wikipage, How to configure OAuth2 Authentication for Microsoft Office 365 Mailbox integration - Hornbill. This would allow Hornbill to continue receiving emails.
  10. Hi @Martyn Houghton, Would you be able to try the following? With Azure portal ( https://portal.azure.com/#home ), please select Enterprise applications, and in the list of "Admin consent requests (Preview)", search for Hornbill Office365 Mail Connector. Select "Hornbill Office365 Mail Connector". A detail section should appear below the list. Please select "Review permissions and consent". This would then produce another web page signing you in. Please use your global administrator in this instance. You will be presented with the list of permission requested. Please approve the requests, and the page should close. Once the steps above are done, re-connecting the KeySafe should now be possible with the account's credentials and without further requiring the admin credentials. Please let me know if this method is workable. Cheers! Best Regards, Michael PS With regards to the Outbound Mail Routing, I will need to discuss this further with the team. I will let you know what will be decided upon. Thank you very much.
  11. Hi @Martyn Houghton, Do you have access to the Azure portal ( https://portal.azure.com/#home ) by any chance? If you do, could you select Enterprise applications, and in the list of All applications, search for Hornbill Office365 Mail Connector. Once the page has finished loading the overview for the application, please select Permissions under Security on the left hand side menu. Once the permissions page has loaded, please click on the Grant admin consent for Hornbill Corporate Limited item/button. When the authentication page opens please provide the admin credentials to allow/consent to the Hornbill application in granting it permission to the listed accesses. If you don't, are you able to provide the above instructions to the administrator? Once the steps above are done, re-connecting the KeySafe should now be possible with the account's credentials and without requiring the admin credentials. This would be a viable method to obtaining admin consent to grant the Hornbill Mail Connector access to the account's emails for processing by Hornbill. Cheers! Best Regards, Michael PS Could you let me know how it turned out?
  12. @Martyn Houghton Yes, you would need a mail connector for each email address/shared mailbox you want to be associated with or used by Hornbill. Hornbill needs to know which mailbox it needs to retrieve emails from and a connector can only connect Hornbill to one mailbox. Thanks for understanding. Cheers! Michael
  13. Hi @Martyn Houghton This issue is a bit more involved than what we initially thought, and would like to let you know that we are still investigating this. Will give you an update next week. Cheers! Michael
  14. Hi Martyn, The typical process is to create an account that would be used as the designated shared mailbox for the system. ( ie. helpdesk account, with the email address being helpdesk@somewhere.company.com ). This account doesn't have to be the admin account nor should it be. This account would then be assigned credentials( email address/password. 2FA can optionally be employed ) that would then be also used to create the KeySafe entry. This is also where the required rights would be requested from the person managing the account. These rights are needed or the system will not be able to function as intended. Once this keysafe entry is created, it will then be used to setup the POP3 or IMAP service connector of the shared mailbox. Note, use the same email address used in creating the keysafe entry. The system should then be able to "impersonate" that account in retrieving the emails. I am unsure how this process would need the approval process? Could you clarify the process that you have in mind? Cheers! Best regards, Michael
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