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nasimg

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nasimg last won the day on January 7 2022

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    Brent
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    Hornbill Supportworks, Service Manager, ITIL, Change, Problem, Servicedesk

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  1. nasimg
    Do you want to try the attached report definition and see if it helps. ng-linked-request-report.report.txt
  2. nasimg
    Hi All Sorry for the basic question but I normally get involved in the reporting, I know how I could report against a custom field, but if this wasn't set when the form was published is it possible to get the value? So I know the service, form id and field id. Nasim
  3. nasimg
    Have you got the below options enabled...
  4. nasimg
    Strange I couldn't see my reports (searched Reports under Platform and Service Manager in the new UI), but I have the list of id's so I created a test one and changed the id to my old reports. This opened and I bookmarked them again. When I searched Reports again they were visible under Service Manager, not sure why they didn't show at first? Nasim
  5. nasimg
    Hi @JBasey We are looking at bring in assets via SCCM so this would be really helpful. Its very early days for us but good to see you are getting the mappings and info you need. Nasim
  6. nasimg
    This would good to know, we manually update the attribute fields with the date (you can report against these fields). Nasim
  7. nasimg
    Looks like the forms where "Label" were set are ok now - I didn't check them before (only fixed the one that was reported to me) so don't know if they were all broken. But the 3 I've checked so far are all good.
  8. nasimg
    See We found if the field was "Label" it had become blank....you can add it back and save the form, but has to be all of them before you can publish the form. Nasim
  9. nasimg
    Yes needed to correct all the "Label" on the PCF before I could publish it. I hope this is not on all forms......checking now Nasim
  10. nasimg
    It looks like it (everywhere there is a Label, the field is blank) - and I can't publish any changes to that PCF (or Intelligent Capture) so can't tix it. But I might need to correct all the missing "Labels" first. Nasim
  11. nasimg
    I've just had a report of a form not working. Checking the pcf I seeing where I assume the field was "Label" type, it is now blank.
  12. nasimg
    We had it too (12:50 - 12:52) @Martyn Houghton we also noticed it defaulted back to the original login screen (but is ok now) Nasim
  13. nasimg
    @Gerry Yes I understand your point, I assumed the admin button would take you to the new UI, but @Ehsan has shown us what to do, so hopefully my admins will be fine on the 28th April. Removing the button does remind us the change is coming..... Nasim
  14. nasimg
    @Ehsan many thanks for this bit of info. I hadn't realised the option would disappear (although makes sense), but seems a bit early to make the change, as the new Admin UI is happening on the 28th April. Still thanks for the screenshots - I've passed this info to my other admins. Nasim
  15. nasimg
    Yes working for us Nasim
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