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TrevorKillick

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TrevorKillick last won the day on November 28 2016

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About TrevorKillick

  • Rank
    Senior Member
  • Birthday 04/23/1988

Profile Information

  • Gender
    Male
  • Location
    Ruislip, London
  • Interests
    Supportworks

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  • Website URL
    https://hornbill.com

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  1. LDAP_Import - Unable to set user status error

    @samwoo Just to explain what it looks like is happening by default the workers is set to 10 but it looks like your instance was under fairly decent load at this time so responses to API calls were slow anything longer than 30 seconds would timeout in the Import which is what the error is suggesting was happening, bringing that down to 1 makes everything much slower but reduces the load on the Instance. When this is scheduled you can play around with increasing the workers back to 2 or 3 as this should be fine when the instance is under minimal load, you were testing the import pretty much at peak hours for where we see load i.e between 8am and lunch time. Kind Regards Trevor Killick
  2. LDAP_Import - Unable to set user status error

    @samwoo Can you change -workers 2 to -workers=1 it will take a little longer but runs effectively single threaded. Kind Regards Trevor Killick
  3. LDAP_Import - Unable to set user status error

    @samwoo Sorry i found the issue and recreated locally i have built and released an update which fixes the issue https://github.com/hornbill/goLDAPUserImport/releases/tag/v2.4.1 Can you try the updated binary, no need to change the configuration file, and let me know the outcome please. Kind Regards Trevor Killick
  4. LDAP_Import - Unable to set user status error

    @samwoo Thanks, can you post the value of the instanceID as its shown in the configuration file feel free to PM me if you are not happy posting the instanceId. Also can you zip and PM me the output log file please. Cheers Trev
  5. LDAP_Import - Unable to set user status error

    @samwoo Sorry about this, can you post the command line you are using to invoke and a copy (Minus any internal username / Password / URLs) of the configuration file you are using please. Kind Regards Trevor Killick
  6. Auto assigning users to teams during CSV import

    @HHH Currently that is not possible with the CSV upload, so assign users to an Organisation automatically you would need to use the LDAP import tool. https://wiki.hornbill.com/index.php/LDAP_User_Import Kind Regards Trevor Killick
  7. Web Call on Asset Change

    Hi @samwoo This is by design the payload in the WebHook shows you the data that has been changed, at the moment there are no plans to include the un changed record data this will have to be obtained using the data::entityGetRecord API. Kind Regards Trevor Killick
  8. LDAP Import - Account Disabled

    @Martyn Houghton Thats correct, i will check with out Mobile App Developers it uses a different mechanism for authentication so i just need to confirm the behaviour for timeout and suspended accounts. Kind Regards Trevor Killick
  9. LDAP Import - Account Disabled

    @Martyn Houghton As part of the UserAccountStatus configuration the status can be (active | suspended | archived ) so you can set the Hornbill Accounts to suspended based on an AD flag, this is typically done using a separate configuration of import that is set to update only and search LDAP for disabled users. Currently the active session is not expired automatically and would need to time out. Kind Regards Trevor Killick
  10. Date Format in Auto-Emails

    For anyone that gets the issue in the future there was a second duplicate set of nodes for converting the date and updating the custom field after the send template email node, this caused the custom field to be updated before the email was sent as BPM nodes do not always fire one after the other and wait for completion when there is no suspend node present. Kind Regards Trevor Killick
  11. Date Format in Auto-Emails

    @SJEaton No the integration call node is set up correctly otherwise you would not see the correctly converted date at all, also there was some confusion before it can be used for any field as long as you correctly map the field to the input on the integration node, if that was not working you would never see the correctly converted date. Can you download and PM me your BPM unless you are happy to attach it here then i can have a quick look through for anything obvious. Kind Regards Trevor Killick
  12. Date Format in Auto-Emails

    @SJEaton So its correctly converting the date, so is something then setting this to undefined before your email template get used? Kind Regards Trevor Killick
  13. LDAP Import - Photo's

    @Martyn Houghton Yes of course sorry about that have updated the example and rebuild the tool. Kind Regards Trevor Killick
  14. LDAP Import - Photo's

    @Martyn Houghton Can you change "URI": "thumbnailPhoto" to "URI": "[thumbnailPhoto]" and try again please? This was a change made recently to keep field mapping unique across the configuration variables. Also make sure thumbnailPhoto is listed in the attributes section of the configuration. Kind Regards Trevor Killick
  15. HTML in SQL

    Thanks for that i will feed this back into development and let you know of any outcomes. Kind Regards Trevor Killick
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