yelyah.nodrog Posted March 10, 2017 Share Posted March 10, 2017 Morning, I am currently having a issue with change requests, we have created a extra field in the Details section of change requests (See first screenshot) I have applied this and saved it to the change. which is fine it is showing for that change. I understand that it would not show for already created change requests in the system. However it is not showing or giving the option for this field to be completed on new requests either, The request was created today? we are clicking to edit it as I have ticked the option to not show boxes if they are blank - and going to add the information in but it is not their. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 10, 2017 Share Posted March 10, 2017 @yelyah.nodrog Just checking that the change requests are all against the same 'Service' as the details forms are specific to each service? Cheers Martyn Link to comment Share on other sites More sharing options...
DougA Posted March 10, 2017 Share Posted March 10, 2017 And have you checked the properties? Click on tiny little cogwheel next to the field and then check "Show the field in view mode even if the field is blank". Regards Doug Link to comment Share on other sites More sharing options...
Lyonel Posted March 10, 2017 Share Posted March 10, 2017 @yelyah.nodrog the form customization should be done at service level if you want it to be available on any requests (within that service). Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted March 10, 2017 Author Share Posted March 10, 2017 Thanks all 3 of you. Looks like it hadn't been created for all the services as you all suggested. Hayley Link to comment Share on other sites More sharing options...
Lyonel Posted March 10, 2017 Share Posted March 10, 2017 No worries @yelyah.nodrog, I learnt that lesson the hard way as I had to reconfigure 116 services manually! Link to comment Share on other sites More sharing options...
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