Email stuck in inbox

[Rohit Govind]

I am unable to delete an email which seems to be stuck in the Inbox.

I've tried Delete/Empty folder, Raise new/Move none of which have worked?

All new incoming emails are not affected so I’m pretty sure it not a permissions issue?

Any idea how to remove this email out of the inbox?

 

 

[Daniel Dekel]

Hello @Rohit Govind,

Can you please provide more information? Are you using the new or the old email view? 
Is there something particular in this email? Because you mentioned that the other emails are fine. Was that email part of an import?

Thanks,

Daniel.

[Rohit Govind]

Hi Daniel,

I am using the new view but I've tried using the old view to no avail. Nothing special about the email, is an automated backup report we receive on a regular basis and subsequent emails of the same type have deleted without any issues.

So when I try to delete, I get the green notification banner at the bottom indicating email has been deleted, to undo click here. However, the email does not get moved into the deleted items and after a while I get "Operation timed out after 10004 milliseconds with 0 out of -1 bytes received" error message and the "Oops you don't have access to the email" error screen with a red notification banner displaying "Unable to delete message, could not connect to server, Error Code: -1"

Also, I've check my permissions and I have access to the mailbox and admin role permissions.

I hope this helps.

Thanks,

Rohit.

 

 

[Daniel Dekel]

@Rohit Govind, Thanks for the information.

To properly find a solution I will raise a support case and take it from there.

Sorry for the inconvenience.

Daniel.

[Rohit Govind]

I've attached screen shot if this helps.

Thanks,

Rohit

[Daniel Dekel]

Thanks @Rohit Govind,

Based on the screenshot, it looks like the email can't be even opened. is that the case or you see the details properly and only after deleting the email you get this error?

Daniel.

[Daniel Dekel]

Hi @Rohit Govind,

After some investigation on that specific email, it looks like it is too big (more than 50 MB) for the server to process it and it fails.

Because of this, we will start punting limitations on the message size to prevent issues like these in the future.

We can delete the message if is alright with you. Please let us know.

Thank you,

Daniel.

[Rohit Govind]

Thanks you for assistance, please go ahead and delete the message. 

Thanks

Rohit.

[Daniel Dekel]

Hi @Rohit Govind,

I can confirm that the problematic email was deleted.

Thank you,

Daniel.

[Rohit Govind]

Yep, I can see its gone now.

Thanks again for your help.