Dan Munns Posted March 22, 2017 Share Posted March 22, 2017 Hi all, I am starting to look at the change requests as the request of our security and change guys and I have come unstuck at the first hurdle. I have set the procap and BPM in the settings app.itsm.progressiveCapture.newChange and app.requests.defaultBPMProcess.change and the service I have created also have the BPM set. However no matter what I do it will not use the correct procap form or use the correct BPM. I have all the rights to deal with the change requests but can't find where I am going wrong. The wiki is no help with this either. I am sure it is something simple I am (not) doing but cant for the life of me work it out. Any help? Thanks Dan Link to comment Share on other sites More sharing options...
Guest Posted March 23, 2017 Share Posted March 23, 2017 @Dan Munns As far as I can see the settings you have modified are the correct settings. I have done the same on my test server and I am able to use the correct Progressive capture and BPM. Perhaps it's worth logging a call with us using the webform. As a platinum success customer (https://wiki.hornbill.com/index.php/Hornbill_Platinum_Success), you can raise a request through the Webform (https://www.hornbill.com/request/) to track the progress of our investigations and your progress within defined Service Levels. Regards Pamela Link to comment Share on other sites More sharing options...
lee mcdermott Posted March 23, 2017 Share Posted March 23, 2017 @Dan Munns Hi Dan, did you log a issues for this. i am also having issue with changes and have tried changing the default change bp which used to work now seems to not work. i am also having issues - see Link to comment Share on other sites More sharing options...
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