Graeme Clark Posted March 23, 2017 Share Posted March 23, 2017 Trying to get the system to email the assignment owner when a user updates via the portal. Set the guest.app.requests.notification.notificationType.portalUpdate to Email Only and set guest.app.requests.notification.notificationType.assignment to email Only. Am expecting that when the user updates via the portal it will email a notification to the assignment owner. But no email? Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 24, 2017 Share Posted March 24, 2017 Hi @Graeme Clark Currently Some of the email notifications need to use a form of direct messaging due to an issue with mailbox rights, as such you would need to ensure you have routing rule configured in your Outbound Routing Rules as mentioned in this post below - this might be a good starting place for investigation. Steve Link to comment Share on other sites More sharing options...
Graeme Clark Posted March 24, 2017 Author Share Posted March 24, 2017 Hi Steven Checked our Outbound Mail Route and this is configured to use 'Direct Outbound (recommended)' This is set on our own Ourbound Mail Route 'countydurhamhousinggroup.co.uk' as this is the one we use. But I did note this was not set on the live.hornbill.com outbound mail route. Or does it need to be set here aswell ( for live.hornbill.com) Link to comment Share on other sites More sharing options...
Graeme Clark Posted March 24, 2017 Author Share Posted March 24, 2017 Hi I've also changed the Outbound Mail Route and this is configured to use 'Direct Outbound (recommended' for the live.hornbill.com aswell, but no luck. Still no emails Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 27, 2017 Share Posted March 27, 2017 Hi @Graeme Clark Yes you would need the rule for the live.hornbill.com set-up, as you have done this and you are still not seeing the emails, i think the best course of action is to get this logged as an issue and we can take a look for you - if you could raise the issue here, we can do that for you. https://www.hornbill.com/request/ Thanks Steve Link to comment Share on other sites More sharing options...
Graeme Clark Posted March 27, 2017 Author Share Posted March 27, 2017 Thanks I've submitted a support request Link to comment Share on other sites More sharing options...
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