Guest Sonali Posted April 21, 2017 Share Posted April 21, 2017 Hi Can you please tell me if it is possible to update/enter the resolution within the BPM? I am create a specific service request and the resolution would be the same for every request. How can I set this up within the BPM Sonali Link to comment Share on other sites More sharing options...
David Hall Posted April 21, 2017 Share Posted April 21, 2017 Hi @Sonali You can use the Entity -> Requests -> Update Request -> Resolution Text process within an automated task as shown in the screenshot. Enter you own resolution text and choose to overwrite the existing resolution if required. Hope that helps. Regards, Dave Link to comment Share on other sites More sharing options...
Guest Sonali Posted April 21, 2017 Share Posted April 21, 2017 I unable to see resolution text in the drop down. See attached Link to comment Share on other sites More sharing options...
Steve Giller Posted April 21, 2017 Share Posted April 21, 2017 Have you updated Service Manager to the latest version? I believe this functionality was implemented in the last release. Link to comment Share on other sites More sharing options...
Guest Posted April 21, 2017 Share Posted April 21, 2017 @DeadMeatGF Thanks for that. @Sonali Yes, before you update Service Manager you wouldn't have the Resolution Text option but after updating Service Manager it comes up. Regards Pamela Link to comment Share on other sites More sharing options...
Guest Sonali Posted April 21, 2017 Share Posted April 21, 2017 thanks Link to comment Share on other sites More sharing options...
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