Everton1878 Posted April 26, 2017 Share Posted April 26, 2017 Hi, Is it possible to report on how many calls are passed from one team to another per day? 90% of our calls will initially go into our 1st line queue. If they can't fix the issue then it is escalated to our 2nd line queue If 2nd line can't fix it then it is escalated to one of our specialist queues i.e. Development, Infrastructure or Engineering We'd like to be able to see how many calls are passed each day to our Development and Infrastructure teams I have a couple of measures set up that run daily but the data isn't accurate Thanks, Pete Link to comment Share on other sites More sharing options...
Everton1878 Posted April 26, 2017 Author Share Posted April 26, 2017 Just discovered the h_itsm_request_team_assignment table That might give me what I'm after Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 26, 2017 Share Posted April 26, 2017 Hi Everton1878, Let us know how you get on with the h_itsm_request_team_assignment table Regards, James Link to comment Share on other sites More sharing options...
Everton1878 Posted April 28, 2017 Author Share Posted April 28, 2017 Hi @James Ainsworth that looks to be giving us better figures now Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 28, 2017 Share Posted April 28, 2017 That's Great news @Everton1878. James Link to comment Share on other sites More sharing options...
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