Request Print - Customer Visible entries

[Martyn Houghton]

When printing a request from within Service Manager you can choose to select the content in terms of sections to include, however there is not the option at the moment to only include those which are set to the visibility of 'Customer'.

Often we will get a request to provide a report or printout of the whole request timeline to a customer, which at the moment we can only do via a report option in order to filter out the Team and Owner visibility options.

Having a additional option on the print function to include/exclude the Team and Owner marked entries would enable us to use the Print option for this requirement.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Thanks for your post.  I agree that this would be a nice feature.  I'll give you an update once we have had a chance to look at it and assess approach and time frames.

Regards,

James

[Martyn Houghton]

@James Ainsworth 

Thanks. My colleagues would really grateful for this to appear as an option.

Martyn

[Steven Boardman]

Hi @Martyn Houghton just an update to this one to let you know there will be option in the Print request Timeline Options to filter in / out posts based on their visibility levels (privacy levels)

This will be included in the next Service Manager update which is due out in the next couple of weeks

Steve

[Martyn Houghton]

@Steven Boardman

That will be a great help and also reduce the risk of data leakage of sensitive or internal information.

Cheers

Martyn