Red Dotted Underline on Portals

[Guest Paul Alexander]

Hello

 

Could you let me know what the red, dotted underline is on the portal please? (see attachment).

I've found an update which mentions it's been fixed, but I can't find why it happens nor why it doesn't seem to be fixed on our instance (

 

 

thanks

[samwoo]

Hello,

This only shows up if a user has access to translate across Hornbill. 

I am having this issue as well, and our instance of Hornbill Collaboration has already been upgraded to this version (and beyond I think)

Thanks, 

Samuel

[Tina.Lapere]

Hi,

We have this too.

Thanks

Tina

[Guest Paul Alexander]

Thanks Sam (again!)

So this DOESN'T show up if  someone logs in who doesn't have the 'translate' option? If that's the case then it's not a problem.......we've only got a couple of logins at the moment as we haven't gone 'live' but it's something which I know people will pick up on!!

 

thanks

[Guest Ehsan]

@Paul Alexander, @samwoo @Tina.Lapere

We have identified an issue in relation to Translation Strings in Self Service. This will be fixed in the next update of Hornbill .

Thanks,

Ehsan

[Tina.Lapere]

@EhsanWe've just updated to build 980 and it's still displaying the red dots on the portal.  Is this meant to be fixed?

Thanks

[Guest Ehsan]

Hi @Tina.Lapere,

The fix was not supplied with the Service Manager App, it was applied to your instance automatically. I had a look again and I can see that this was rectified in the Customer Portal but not the Service Portal. I will have a word with the team and get back to you on this.

Thanks,

Ehsan

[Guest Ehsan]

Hi @Tina.Lapere,

I had a chat with the team. This was already fixed but was not published yet. This will be available next week through an automatic update to your instance.

Thanks,

Ehsan

[lee mcdermott]

Hi, @Ehsan @Tina.Lapere

 

Iv'e noticed this issue also. will this be applied to all instances or just specific instances who have raised this issue?

[Guest Ehsan]

Hi @lee mcdermott, It will apply to all instances.

Thanks

[Tina.Lapere]

@Ehsan, OK great I'll check again next week.