Customising the Customer details section

[Keith]

Is it possible to modify the Customer details available in a request? I would like to include one of our custom attributes.

 

Thanks

 

Keith

[Samrai]

Hi @Keith ,

Usually, the area that you are able to change, add / remove fields, contains a design button.  So no you are not able to do that just yet.  Something that you can suggest though as a future enhancement.

Samrai 

[James Ainsworth]

Hi @Keith

I just wanted to let you know that there is a planned change in our backlog for this.  It is not scheduled as of yet.  There is also another discussion on this same topic here... 

Regards,

James

[Keith]

Thanks @samrai & @James Ainsworth I'll add my requirement to the existing conversation.

 

Regards

 

Keith

[Steven Boardman]

@Keith just to let you know it is now possible to configure the displayed customer attributes in the customer section on a request with the latest Service Manager update.

In the admin console > Service Manager > Configuration > Requests you can now choose which attributes will be displayed if the customer is either a users or a contact

Hope that helps

Steve

[Keith]

Thanks @Steven Boardman this is a very welcome change.

[Lyonel]

I agree, that is a very welcome change!!! Thank you guys!