Shamaila.Yousaf Posted July 3, 2017 Share Posted July 3, 2017 I have tagged my documents in the library accordingly. however; when i do a search under a tag - no results appear? Can anyone assist me please? Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 3, 2017 Share Posted July 3, 2017 Hi @shamaila.yousaf, Can you make sure that in the search box, when you type the tag name you actually select the correct tag? There is a defect where you can type whatever you want in that box and press the search button. In that case it will not be found. Is that the case? Thanks, Daniel Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 3, 2017 Author Share Posted July 3, 2017 Thanks Daniel. I am definitely entering the correct tag. If I am in the library and use the filter on the left hand side then the documents under that tag appear. However; when I use the filter at the top of the screen when in another screen the documents do not appear. I hope I have clarified myself clearly. Regards Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 3, 2017 Share Posted July 3, 2017 Hi @shamaila.yousaf, The filter on the Library view only "filters" the list you currently see and it does not work on Tags but on the Document Name. The global search (Document Tags) uses tags, that's why when you start typing it will give you suggestions. You should select one of these. Can you also make sure the document is tagged again? There might be a problem when applying the tag to it. Thanks, Daniel. Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 3, 2017 Author Share Posted July 3, 2017 Hi @Daniel Dekel Thanks for your reply back. The tag being entered in the global search is definitely correct, i can see the name of all the tags in the Tag Cloud so no errors from that point. I've tried a search on a number of tags..it doesn't look like the global search for tags is working. The global search does work as i've tried doing a search from requests.....#confused Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 4, 2017 Share Posted July 4, 2017 Hi @shamaila.yousaf, I'm sorry I keep on asking you to try things, but we can't replicate your problem. Can you go to the Tag Cloud view and click on the tag that you've created? That should show documents that are related to that tag. Can you see the document you've tagged there? 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 4, 2017 Author Share Posted July 4, 2017 Hi @Daniel Dekel. It is miraculously working now? Thanks for all your assistance with this. Regards Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 4, 2017 Share Posted July 4, 2017 Happy to hear @shamaila.yousaf! Daniel. 1 Link to comment Share on other sites More sharing options...
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