Shamaila.Yousaf Posted July 10, 2017 Share Posted July 10, 2017 I saw a Hornbill video a while back and I noticed that the Global Search included 'Assets'. Do we need to make amendments our end to have this added to the Global Search? Also, with regards to the Global Search, I noticed for a short while that there were additional filters under the Global Search which allowed more of a thorough & efficient search...This however; disappeared. Any ideas why this would be the case and whether this would be brought back? Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 11, 2017 Share Posted July 11, 2017 Hi @Shamaila Yousaf Thanks for your post. There is an Asset Search available in the Global Search. The visibility of this depends on your rights or the roles that you have assigned to your user account. You will need to assign the ''Asset Management User'' role to any user that requires visibility of assets. With this assigned you will be able to see the Asset search. On some of the Global Search options there are what we call ''Search Tools'' that allow you to provide additional filtering or criteria into your search. This is not available on all the searches. It is available on the Workspace Search and the Requests Search. A small arrow will be displayed on the right side of the search box which can be clicked on to expose the search tools. I hope that helps. Regards, James 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 11, 2017 Author Share Posted July 11, 2017 Thanks @James Ainsworth re: asset. I will have someone apply us with the access rights. As for the search tools....you do make it easy for us - yet again missed my end:(. Mnay thanks for your ongoing support will all my queries. You guys are great! Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 12, 2017 Author Share Posted July 12, 2017 I seem to have the Access User Rights as you have specified, still no 'Assets' appear in the Global Search Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 20, 2017 Author Share Posted July 20, 2017 Does anyone have a further response on this please? I appreciate you are busy. Regards Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 20, 2017 Share Posted July 20, 2017 Hi Shamaila, I have done some further tests and I can see some unexpected behaviour with the Assets in global search. It seems that in some cases where a user has the ''Asset Management User'' role, the Asset option is not displayed. I've made the development team aware of this. I did also test this with the ''Asset Management Admin" role which does always give you the access to the Asset search. If you are able to do so you could have this role assigned to your account until we have looked at the issues with the ''Asset Management User'' role. Regards, James Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 21, 2017 Author Share Posted July 21, 2017 @James Ainsworth - thanks. I don't have access to the change the access so will have someone check this out. I was informed previously that I had access to the 'Asset Manager User' but will have someone reconfirm. Will keep you posted, thanks for getting back to me. Regards Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 21, 2017 Share Posted July 21, 2017 Hi @shamaila.yousaf We have competed work on a defect where the Asset Global search option was not showing when you have the Asset Management User role assigned to you. This will be available in the next update to Service Manager. Regards, James 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted July 24, 2017 Share Posted July 24, 2017 @James Ainsworth have you got a minimum release number for this so I can advise @shamaila.yousaf of when it's applied, please? Link to comment Share on other sites More sharing options...
Guest Ehsan Posted July 24, 2017 Share Posted July 24, 2017 Hi @DeadMeatGF, The current Build of the Service Manager App is 1019. This particular fix will be included in Build 1022 or higher. We're looking to prepare a Build in the next couple of days and begin testing. We hope to make the next Build available in the week commencing 31st July. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Steve Giller Posted July 24, 2017 Share Posted July 24, 2017 Thanks @Ehsan, I'll keep my eye out for it. 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted September 5, 2017 Author Share Posted September 5, 2017 @Ehsan@James Ainsworth Hi All, I now have the Asset Field available in the Global Search - excellent! Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 5, 2017 Share Posted September 5, 2017 That's great news @shamaila.yousaf 1 Link to comment Share on other sites More sharing options...
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