Victor Posted August 10, 2017 Share Posted August 10, 2017 Hello Everyone The latest build of Hornbill Service Manager (1040) has been released to live.Change Log for this release are as follows: New Update multiple Requests from the Request list Change Who an email is from is now included in the timeline for actions performed by Auto Responder You can now add more than one Connection to a Request Fixed issue with action buttons in Request List by representing with icons and added tooltips Added feedback when adding multiple requests to boards in the requests list Showing a user's handle instead of their ID when viewing the list of members of a board Fix Escalation action did not always set currently selected priority If there were no approved authorisers available the action would just show a loading icon instead Filtering a board by a user could cause the list of users to look empty The HUD would not show for Change Requests in the Portals Only showing ordering options in the Portals if there are more than one Known issue available Unable to modify Service Details access value to private Request and Closure categories would display differently when viewing a Request and when changing the category Customer's Site is not populated in a request, if raised through Auto Responder Basic users can now be added as Connections to Requests in the BPM The source for Requests raised through AutoResponder rules is now set to Email with a link back to the original email Could not raise a Requests where attachments contained the word "session" in their name Activities against a cancelled request are not cancelled despite enabling the App Setting Marking Response or Fix Timers for deleted Service Levels would error Numeric fields for Assets would allow other characters Improved the ability to handle restarting a broken Business Process due to Mailbox rights You could not log a Request through the Portals with an attachment if the file name included a '\' character Service Level indicator for a cancelled Request is now grey Improved performance of the Asset details page Improved Asset details for smaller screens The list of Assets would compressed when switching between types Choosing multiple organisations in a View would cause the same name to appear for each one Display issue when viewing a Service with a deactivated business process Improved formatting, introduced more options and made the description for bulletins optional AutoResponder actions will now attempt to continue the Business Process Links in Customer / Raised by section are opened in a new tab Deleting a Service will no longer affect the details of a Request You could not create a view with more than one reference Bulk actions now shown in the Request list when using the quick filter If you filter the timeline your preference is remembered as you move between Requests SLA separator on a Request no longer displayed when there are no Service Levels You can now paginate through the list of available Requests when applying an Email to a Request The wrong counters were shown in the Request List when the default view had been unset manually Unable to sort request list by department Requests scheduled longer than a month were not displayed in the Change Calendar A newly raised Request would not always appear in the "Apply Email to Request" popup When raising a Request from an Email it was incorrectly truncated in Progressive Capture The Contact Search form wrongly pre-populated in Progressive Capture Edit button now longer out of it's container Any supported icon can now be used when defining a Service Service Levels of a Request updated through the BPM were not re-calculated The log for a Board now supports wiki markup The owner's user ID was shown instead of their name when printing a request Mentions are now formatted correctly when printing a request 'Wait for Closure Category' BPM operation would not work without resolving or closing the Requestion first Raising a Request from a post with an image now includes the image in the Request's description When creating a rule for Corporate Service Levels the list of Catalogs items was empty, now showing a list of all available Catalog items Link Requests action included Cancelled requests If you delete a priority, it will now still show in the Request List and Details if a Request was still using it Items with long names would not appear correctly in Views when creating or editing them It was possible to update a Request with higher visibility option than you were allowed to see Timeline update for adding a Connection was incomplete if a User's handle contains a parentheses Removed blank space under the Request list when revisiting page Canceling a request from portals did not work if the Request was on hold When the teams supporting a service is changed, views were not restricted correctly Wrong labels were shown for the buttons when uploading attachments in Progressive Capture Warning message now shown when trying to view a board not shown with you instead of a blank page Attachments with a long file name in Self Service could not be added to a Request If a team no longer supports a service but a request is no longer assigned to them, the assign tab will no longer be populated with the current owner's details Clicking on the OK button after raising a Request from an email now takes you back to the list Not all validation errors were shown correctly in Progressive Capture forms Emails are now marked as read when a Request has been raised from it No timeline entry was made containing the 'On Hold Until' and 'Reason' when placing a Request on hold via BPM Portal search results no longer open in a new window and the back/cancel buttons will work as expected Text based criteria in views, such as the summary, will no longer be combined which made it difficult to edit existing views Videos were not displaying in the Request details solutions tab No link available to an Email in timeline when an email was sent from the Request details page The embedded info for requests in an activity stream will show the summary as 'undefined' if it is empty If a bookmarked page is no longer available in the Portals, it will now default to the first available tab Breadcrumbs showing the team's ID instead of their name in the admin tool Removed hardcoded text being added in attachment description when raising request with an attachment Request details are now updated when the request is modified through BPM without updating Timeline Could not copy an existing view if view does not support a value in the third column (is empty/last 7 days) The value of a Connection Types with a long name was truncated in Connections section of a Request Filters in Requests List were not reset when applying the Home view in the Mobile app Only having the "Service Manage" role would allow you to view the details of a Service, now available to any role with the appropriate rights There was no warning that the Service Level would breach when changing the Service Level associated to a Request The pop-up for resolving Linked Requests would remain open if a Request cannot be resolved The Save button is now disabled unless the criteria for a View changes Was not always possible to reference Request ID from BPM Get Request Information operation When resolving multiple Requests the summary is not properly truncated The clear option next to the Category Selector would open a popup instead of clearing the value The active tab was not always displayed in the Portals Unable to perform Asset Global Search due to error in stored query Asset Management User now able to use Asset Global Search You could not see who you had shared a View with When raising a Request through the Portals, it was possible that you wouldn't be directed to the Request view The counters against Services in the Portals will now update when Requests are created or closed Global Request Search now available when no Services are defined in Catalog Portfolio When linking Assets with similar IDs to a Request, it could sometimes fail to do so If you had the 'All' option selected in your default request list view, it would like no request types had been selected Link to comment Share on other sites More sharing options...
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