Dan Munns Posted August 10, 2017 Share Posted August 10, 2017 Hi all, Is there any chance of making the email routing rules page drag and drop or allow us to edit the rule numbers manually (maybe an insert before rule number X). As it stands the page refreshes every time you change the order of rules with the arrows which makes moving a newly created rule from the bottom to the top a slow and painful process. I have just created a rule to deal with OOO replies which needs to be above our Auto Update ticket rule which is rule 1. We only have 30 rules but it was hard going and with more teams taking up Service Manager the routing rules are only going to get bigger and the rule order more important. Thanks Dan Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 11, 2017 Share Posted August 11, 2017 Hi Dan, I'll feed this back to the development team and see if we are able to improve or provide a different set of controls for moving the rules within the list. Regards, James Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 15, 2017 Share Posted August 15, 2017 @Dan Munns Just an update on this one, we have made some changes to enable drag and drop here and address the refresh behaviour. These changes are going through testing but once this is all signed off, watch out for an update to the admin console which will include this enhancement. Regards Steve Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 22, 2017 Share Posted August 22, 2017 Hi @Dan Munns I just wanted to let you know that this update is now available. The arrows have been removed from the right hand side, and on the left side of each rule there is now an icon that you can grab and drag and drop each rule. I hope this helps. Regards, James Link to comment Share on other sites More sharing options...
Dan Munns Posted August 24, 2017 Author Share Posted August 24, 2017 Hi @James Ainsworth Thanks for the update. I did notice it the other day. Makes life so much easier. Sometimes its the little things Dan Link to comment Share on other sites More sharing options...
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