derekgreen Posted August 21, 2017 Share Posted August 21, 2017 HI all. Our change request BPM is throwing the error attached when a colleague attempts to progress calls, the process was fine until now. Any ideas? Link to comment Share on other sites More sharing options...
Victor Posted August 21, 2017 Share Posted August 21, 2017 @derekgreen it seems your colleague does not have access to boards...this is where the BP failed, when it tried to move the change request to a board... the user progressing the change at this stage needs to have "My Boards" role... EDIT: Further investigation reveals the above statement is not true and the issue was caused by a product defect. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 21, 2017 Share Posted August 21, 2017 @derekgreen The reported behaviour is addressed in the next Service Manager update (Build 1043), which is available in the App Store now. Please the app on your instance and re-run the BPM to fix the offending Request. Thanks, Ehsan Link to comment Share on other sites More sharing options...
derekgreen Posted August 22, 2017 Author Share Posted August 22, 2017 Thanks to both of you for the advice - much appreciated. Is there a way of restarting a stalled process? Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 22, 2017 Share Posted August 22, 2017 @derekgreen Yep. If you're assigned the Service Desk Admin Role, you'll be presented with a restart icon on right-side of the HUD (i.e. BPM progression bar in the Request page). Thanks, Ehsan Link to comment Share on other sites More sharing options...
derekgreen Posted August 22, 2017 Author Share Posted August 22, 2017 Ehsan - thanks very much, I'd never even been aware of that icon until now! BPM has progressed to completion, thanks again. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 22, 2017 Share Posted August 22, 2017 @derekgreen Great to hear! Happy to help! Ehsan Link to comment Share on other sites More sharing options...
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