colind Posted August 22, 2017 Share Posted August 22, 2017 HI all. Our change request BPM is throwing the error attached when selecting that a Change Board is required, the process was fine until now. Any ideas? Many Thanks Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 22, 2017 Share Posted August 22, 2017 Hi @colind, This issue has been addressed in Service Manager build 1043. Please update the Service Manager app on your instance and re-run the BPM. Hope this helps. Thanks, Ehsan Link to comment Share on other sites More sharing options...
colind Posted August 22, 2017 Author Share Posted August 22, 2017 Hi Eshan Error still occurs. Looking at the error message in greater detail it states "User stevew does not exist". He was an approver, but has recently been taken off, and is now only a basic user Cheers Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 22, 2017 Share Posted August 22, 2017 @colind, Have you published a new version of the Business Process since you changed the authorisers? Please note that the change will only take affect within Requests that are raised after a new version of the Business Process is published. Link to comment Share on other sites More sharing options...
colind Posted August 23, 2017 Author Share Posted August 23, 2017 Thank You Ehsan Republished and it works fine Cheers Link to comment Share on other sites More sharing options...
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