Martyn Houghton Posted September 4, 2017 Share Posted September 4, 2017 Not sure if it is something just happening in our instances, but since the end of last week when completing activities the time spent fields are being pre-populated with very large erroneous values, with some the duration's being before the request was even logged. We are currently on Service Manager 1043, Collaboration Core 673 and Platform 2787. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 4, 2017 Share Posted September 4, 2017 Hi @Martyn Houghton, The Time Spent is showing 3 hours and 10 minutes, is that wrong? The other value (1467:10:00) is the Timesheet Manager, that looks wrong. As from today, if there is a Start Date and Due Date, the Time Spent will be automatically set by these two values. If no Start or Due date it will set to 0 as before. I was trying to replicate the issue with the Timesheet, but no luck. Do you have any replication steps? Thanks, Daniel Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 4, 2017 Author Share Posted September 4, 2017 @Daniel Dekel I think your line "As from today, if there is a Start Date and Due Date, the Time Spent will be automatically set by these two values. If no Start or Due date it will set to 0 as before." explains why this has happened. Our activities have the start time of date logged and the target time of the resolution target. Can we disable the new 'feature'? I am in the process of uploading a video to Pamela in Support as well (ref IN00148285) Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 4, 2017 Share Posted September 4, 2017 Hi @Martyn Houghton, I can see the problem. The Time Spent Days selector does not have enough days in the list to display the amount calculated between the start and due date. I also guess you are not interested the getting the time spent based on that criteria. At the same time this was a feature request in the forum What I can do is add a flag to disable this feature and if is not active, it will not do that calculation. Doe sit make sense? Thanks, Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 4, 2017 Author Share Posted September 4, 2017 @Daniel Dekel In the short term an option to disable globally would be good. Longer terms perhaps the option to enable it when creating the activity either manually or via a BPM, that way you can turn it on for certain activities/meetings. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 5, 2017 Author Share Posted September 5, 2017 @Daniel Dekel Even when altering the Time Spent field to have the correct duration, the amount in the other value in the top right hand corner is not being updated to reflect this. This means the large value us being inserted into both requests and analysts time sheets, so this is becoming more of an issue. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 5, 2017 Share Posted September 5, 2017 @Martyn Houghton If you set the "days" field in the Time Spent to 0, it won't update in the TImesheet Value? I'm testing this and it seems to be working fine. Cheers, Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 5, 2017 Author Share Posted September 5, 2017 @Daniel Dekel Indeed it does. Should have thought of that. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 5, 2017 Share Posted September 5, 2017 @Martyn Houghton, you don't see a selected number in the days because the list has a max of 30 days and in your case is much more than 30. I'll think of an "elegant" solution for this case. and at the same time I'll add a flag to disable this automatic calculation. Cheers, Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 6, 2017 Author Share Posted September 6, 2017 @Daniel Dekel Just wondering how it was progressing on the provision of a setting to turn this new feature off? Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 7, 2017 Share Posted September 7, 2017 Hi @Martyn Houghton, The change was done in two areas, the client (collaboration core). That will be in the next build, probably on Monday. That build contains a modification of the Time Picker that will accept more than 30 days and will also prevent calculations if the flag (in Platform Build > 2797) is set to false. This means that also the platform needs to be released. That can take a bit more, between one and two weeks. Thanks, Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 7, 2017 Author Share Posted September 7, 2017 @Daniel Dekel Thanks for the update. I'll pass that on to the team. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 21, 2017 Author Share Posted September 21, 2017 @Daniel Dekel Just to confirm the new setting option to turn this off is the "app.view.task.complete.auto-calculate-time-spent" one. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 21, 2017 Share Posted September 21, 2017 Correct @Martyn Houghton, You can set this in the Admin Tool under "Collaboration" -> "Settings" Regards, Daniel. Link to comment Share on other sites More sharing options...
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