Access Hornbill Service Manager Error

[dconagh]

Hello,

Our users are currently getting the below error when they are trying to access Hornbill.

However this message doesn't display for me it lets me (administrator) in to Hornbill.

Can anyone please help?

Thank you,

Dan

[Guest Ehsan]

@dconagh,

Please refer to the following Wiki document:

• https://wiki.hornbill.com/index.php/Single_Sign_On_Profiles#Common Issues

 

[dconagh]

As an update I have tried this...

https://wiki.hornbill.com/index.php/Single_Sign_On_Profiles#Common_Issues

but I get an error that says 'Empty XML'

And I have also tried this...

https://wiki.hornbill.com/index.php/SSO_Example_Config_Microsoft_ADFS_2.0_for_User_Accounts

This gave me the xml and I didn't get an error but it didn't seem to make any changes.

Thank you,

Dan

[Martyn Houghton]

@dconagh

Dan

If you turn off 'Validate Certificate' in the SSO config, are the users able to login?

Cheers

Martyn

[dconagh]

@Martyn Houghton

Hello Martyn,

Thank you for your response.

This has worked and has allowed the other uses access to Hornbill again.

I am assuming that it isn't a good idea to leave it this way based on the red banner that I got when making the change.

Thank you,

Dan

[Martyn Houghton]

@dconagh

Indeed, just a way to buy you some time to get the endpoint bit sorted to get the new trust certificate in place.

Cheers

Martyn

[dconagh]

@Ehsan

Hello Ehsan,

I did follow that wiki that you directed me to but unfortunately after clicking on the cloud icon and typing my url in (https://mydomain/adfs/FederationMetadata/2007-06/FederationMetadata.xml) it gives me an error that says 'Empty XML'.

Do you have any other suggestions?

Thank you,

Dan

[Victor]

@dconagh your metadata file is not public so Hornbill instance can't access it hence the empty XML message. You need to manually process this file. Open the URL in a browser, it should display the XML file content. Copy this and use the other option to process metadata in Hornbill (XML file)...

[Guest Ehsan]

@dconagh

That would be because the Admin Tool cannot access the URL. Alternatively, please paste the content of the file (i.e. download it to your desktop, open the file in an editor and copy the content) into XML field and leave the URL field blank.

 

[dconagh]

@Victor

Hello Victor,

Thanks again for your response.

Unfortunately I get 404 error when I try navigating directly to the xml file. I also logged on to our adfs server to see if I could find the xml file but I can't find it there either. Have you got any other ideas?

Thank you,

Dan

[dconagh]

@Ehsan

Do you know how I go about finding the xml file to be able to download it and get at the xml in order to paste it in to the xml box?

I have looked on our adfs server and I can't find it anywhere.

Thank you,

Dan

[Guest Ehsan]

@dconagh Speaking to a developer here at Hornbill, I've been informed that if you remove "/adfs" from the URL, you will be able to download the file.

i.e. This URL:

https://mydomain/adfs/FederationMetadata/2007-06/FederationMetadata.xml

Becomes:

https://mydomain/FederationMetadata/2007-06/FederationMetadata.xml

[dconagh]

@Ehsan

Hello Ehsan,

Thanks for the response.

I have done as you said and removed the adfs part to my url and sure enough I get some xml back. I will wait until the helpdesk have finished using Hornbill for the day and then copy and paste the xml in to the admin section on the SSO Profile.

Hopefully this will work.

Thank you,

Dan