Contacts - unable to delete Telephone number

[Martyn Houghton]

In doing some cleansing and updating of our contact records I have discovered it is not possible to delete/remove the value in the telephone field when editing a contact.

If you remove the value and click on save, it appears to have removed the value and left the field blank. However once you retrieve the contact record again, the original value has returned. 

Tired to use a blank space as a workaround but that does not work either. You have to put something in the field in order to replace the previous value, you cannot just clear the field.

Cheers

Martyn

[Daniel Dekel]

Hi @Martyn Houghton,

I'm looking at this issue. I'll update you when I understand a bit more about why it occur. 

Thanks,

Daniel

[Daniel Dekel]

Hi @Martyn Houghton,

The good news is that the Platform team is working on a solution for this problem, but a build will probably not be available until one or two weeks because there are several other new features that need to be tested before releasing.

Sorry for this,

Daniel.

[Martyn Houghton]

@Daniel Dekel

Thanks for letting me know. Timescale is fine, as where I need to remove them I just been putting in 'None' as a workaround.

Cheers

Martyn