Extracting information from emails to populate in Request fields

[Keith]

I suspect I know the answer here BUT... Is it possible to parse text from an incoming email for use in the creation of a request?

We would like to set the customer based on information contained in the email summary. Process would be as follows:

1. Email received with something like "Leaving user  114356" in the subject. Where the number is their company employee number.

2. Find user in Hornbill by number provided. (this is stored in a custom field)

3. From this user record lookup their manager.

4. Set manager as the owner of the request being created.

 

Any guidance much appreciated.