Invalid session errors

[Ralf Peters]

Hi,

we seem to get a few of  "Unable to query results --Invalid session" when the  request list tries to reload , we also getting random error  when loggin tickets " cannot find user "  , then when you cancel and log the ticket again it will go through fine  , we also had a few flow control errors and when restarting the process the came  good again too .

@Pamela these are the issues  on of our guys emailed in on Friday .

 

Thanks

 

Ralf

 

 

 

 

 

[Guest]

@Ralf Peters We are investigating this. Please bear with us

Thanks

Pamela

[Ralf Peters]

@Pamela just in case you are still investigating ; haven't seen the issue today .

Thanks

Ralf

[Guest]

@Ralf Peters Thanks for the update. It's good to know but we are still looking into what caused this in the first place and will update you when we can.

 

Thanks

Pamela

[Guest]

@Ralf Peters Just seeking an update from yourselves. Have you seen these errors in the system yesterday and today? Could you just update me on this?

 

Thanks

Pamela

[Ralf Peters]

@Pamela   all fine ,  issues have not come back, also updated to the latest version last night  !