Organization Details - Not Skipping in customer portal

[Martyn Houghton]

In one of our progressive captures we branch based on Organisation ID. For this variable to be present in the progressive capture branch we have to include the Organization Details node, but when logging a request via the Customer Portal, this form is not being skipped like the preceding customer and service forms.

I have checked it is not set to mandatory, so this appears to be controlled by Service Manager. Can the Organization Details form be set to skip?

Cheers

Martyn

[Guest Chaz]

Happy to say that this will be fixed in updates > 1064

[Martyn Houghton]

@Chaz

Thanks for the update. I keep an eye out for the this in the next release.

Cheers

Martyn

[Guest Ehsan]

@Martyn Houghton

This will be delivered in the next Service Manager update which is scheduled to be available in the week commencing 16th October.

Thanks,

Ehsan

[Martyn Houghton]

@Ehsan

Thanks for the update. I suspected it had not made 1064.

Cheers

Martyn

[Victor]

@Martyn Houghton a new update is available for Service manager app. The update contains the fix for this issue: https://forums.hornbill.com/topic/11423-new-update-hornbill-service-manager-1073/

1 hour ago, Harry Hornbill said:

Organization form is not skipped when branching in Progressive Capture in Portals.